Partnerships Enablement Manager - US (m/f/d)

Pliant • New York, NY

1d • $115,000 - $150,000 • Hybrid

About The Position

Pliant is hiring a Partnerships Enablement Manager to drive partner growth in North America. The role takes ownership after a partner signs, leading implementation, platform training, and ongoing strategic account management to increase adoption and revenue. It combines project management, implementation, and client relationship management, and works cross-functionally with Product, Onboarding, Marketing, Data, Finance, and Operations. The position reports to the North America Partnerships Director and is open in New York City with a hybrid work arrangement.

Requirements

• 2–3 years of professional work experience.
• Demonstrated history of high-caliber performance across life experiences, such as academic honors, varsity athletics, or success at a highly selective consulting, banking, or technology firm.
• Strong project management skills, organization, attention to detail, and ability to keep multi-stakeholder projects on track against tight deadlines.
• Ability to operate autonomously and effectively amid ambiguity, make sound decisions without a playbook, and proactively resolve problems.
• Ability to quickly learn complex technical systems, apps, and fintech concepts.
• Clear, articulate verbal and written communication skills and poise managing external stakeholders.
• Comfort working with data to assess partner health and analyze volume trends.

Responsibilities

• Drive post-signature implementation for new U.S. partners, coordinate timelines and technical integration steps, and ensure partners go live on schedule.
• Own the commercial and operational relationship with live partners; monitor program health and adoption metrics, lead regular business reviews, and drive card volume and engagement growth.
• Develop expertise in Pliant’s apps, APIs, and platform capabilities to support partners, train their teams, and troubleshoot issues for end customers.
• Coordinate between partner teams and internal Product, Onboarding, Marketing, Data, Finance, and Operations teams; remove operational bottlenecks, troubleshoot workflow edge cases, and translate partner needs into product feedback.
• Create repeatable onboarding playbooks, technical checklists, and enablement materials to increase onboarding velocity.
• Resolve day-to-day integration and account challenges, including API setup guidance, credit line onboarding, and reporting.
• Co-create messaging, enablement materials, and campaigns with Marketing and Revenue Operations to support partner success.

Benefits

• Attractive remuneration
• Choice of preferred operating system: Windows or Mac
• Opportunity to develop professionally in a dynamic team
• Flexibility and possibility to work remotely
• Pliant Card with monthly credit to explore the product and enjoy food with colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed