Technical Support & Enablement Specialist (m/f/d)

1Komma5°

1d • Remote

About The Position

1KOMMA5° is building an energy system that integrates solar, batteries, heat pumps, and e-mobility through Heartbeat AI and a virtual power plant. The company aims to transition 1.5 million households to renewable energy by 2030 and has more than 3,000 people across over 80 locations worldwide.

The Technical Support & Enablement Specialist supports branch and market teams using internal business systems across the customer and project lifecycle. The role investigates support requests, identifies whether issues arise from bugs, knowledge gaps, or missing features, and ensures the appropriate resolution. It also uses support data to identify usability improvements, strengthens support processes, and helps users through documentation and training. The position works across seven markets and offers exposure to Product and Engineering, with potential development paths in product operations, internal tool ownership, or automation and engineering.

The role is remote within Germany, with offices available in Hamburg, Berlin, and Munich. Support is provided in German and English.

Requirements

• 1 to 2 years of experience in support, customer success, or a similar role; internships and working-student positions count.
• German and English proficiency at C1 level or higher, written and spoken.
• Experience with business software, such as a CRM or ticketing system.
• Technical understanding of how SaaS tools connect, including data fields and objects, user roles and permissions, integrations, APIs, and webhooks.
• Structured troubleshooting skills, including reproducing issues, narrowing down causes, and documenting issues so Engineering can act without follow-up questions.
• Experience in either training or onboarding people, or building automations with low-code tools such as n8n or windmill.

Nice To Haves

• Experience in a startup or scale-up.

Responsibilities

• Support branch and market teams in Germany, Australia, Sweden, Denmark, Spain, the Netherlands, and Finland.
• Diagnose support issues and provide the appropriate resolution, such as guidance or training for knowledge gaps, bug reports with reproduction steps for Engineering, or feature requests with use cases and impact for Product.
• Build simple automations to address bugs or missing features, and release them after review with Engineering.
• Use ticket data and agreed support metrics, including volume by topic, time to resolution, and repeat-request share, to identify inefficiencies and propose changes.
• Improve support processes, including ticket categories, templates, routing, and handover rules.
• Write and maintain help articles.
• Run onboarding sessions for new users and new markets.

Benefits

• Work remotely within Germany, with offices in Hamburg, Berlin, or Munich.
• EGYM Wellpass benefits.
• Benefits and discounts through Futurebens.
• Job bike leasing for city bikes or e-bikes.
• Opportunity to work with and learn from colleagues and have direct contact with core decision-makers.
• Potential to enter full-time employment in one of Europe’s thriving scale-ups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed