Partner Success Manager, Manufacturer & Specialty Partnerships

Leap

16h•$140,000 - $150,000

About The Position

Leap Health is building a transparent infusion benefit through the Leap Transparency Network, which includes specialty pharmacies, manufacturers, home nursing agencies, and ambulatory infusion centers. The Partner Success Manager owns the day-to-day relationships for a portfolio of manufacturer and specialty pharmacy partners and leads implementation of new agreements, including specialty pharmacy, manufacturer, and infusion center contracts. The role turns signed agreements into operational partnerships by coordinating timelines, pricing, workflows, training, and follow-through from kickoff through go-live and steady state. The position also maintains contract records and tracks obligations, renewals, pricing, and service-level compliance. It coordinates with Legal, Clinical Operations, Revenue Cycle Management, Finance, Pricing, Analytics, and Sales to resolve issues and support accurate partner communications. Success includes timely implementation plans and launches, consistent partner reviews and performance tracking, accurate pricing in Pond, resolved invoice discrepancies, and a shared contract repository and onboarding SOP.

Requirements

At least 5 years of experience in partner success, account management, or partner operations in specialty pharmacy, home or alternate-site infusion, pharmaceutical manufacturing, PBM, or healthcare services.
Proven experience implementing or onboarding partners or accounts and managing multiple launches simultaneously on firm timelines.
Strong relationship skills and comfort working with partner leadership and front-line operations teams.
Highly organized and detail-oriented, with experience managing contracts, pricing terms, or service-level obligations.
Experience working across clinical, operations, finance, and legal teams.

Nice To Haves

Knowledge of specialty pharmacy operations, buy-and-bill, white-bagging, or medical-benefit drug workflows.
Familiarity with AWP/WAC/ASP-based pricing, rate cards, or pharmacy invoicing and reconciliation.
Experience with BAAs, DUAs, or manufacturer and specialty pharmacy contracting structures.
Experience with a CRM, project management tool, or pricing platforms such as Pond.
Prior experience at a specialty pharmacy, home infusion provider, ambulatory infusion center network, wholesaler, or manufacturer.

Responsibilities

Serve as the primary day-to-day contact for assigned manufacturer and specialty pharmacy partners, building relationships at operational and leadership levels.
Run regular partner check-ins and quarterly business reviews covering referral volume, pricing position, service levels, and patient experience.
Monitor partner performance and drive resolution of issues involving scheduling, communication, fulfillment, and invoices.
Identify partnership growth opportunities, such as rebids, new therapeutic areas, additional sites of care, and expanded product access, and bring them to the VP and SVP.
Support manufacturer engagements with materials, data, and follow-ups, coordinating with Analytics and Pricing to ensure externally shared information is accurate and consistent.
Own implementation plans for newly signed specialty pharmacy, manufacturer, and infusion center agreements, translating contract terms into launch checklists, owners, milestones, and go-live dates.
Lead partner kickoff calls and align Leap and partner teams on workflows, contacts, and expectations.
Coordinate pricing exhibit loads and updates in Pond, confirming rates match executed agreements and amendments.
Ensure partners are trained on referral, prior authorization, white-bag, shipment, and billing workflows before their first patient.
Track implementation status and report progress, risks, and blockers to leadership.
Maintain the master contract repository, including agreements, BAAs, DUAs, pricing exhibits, and amendments; track effective dates, rate-lock periods, renewal windows, and obligations.
Partner with Legal to route redlines, track approvals, and file fully executed agreements.
Monitor compliance with contracted service levels, quality requirements, and audit rights; flag upcoming renewals, expiring terms, and unmet obligations.
Work with Revenue Cycle Management and Finance to reconcile invoices against contracted pricing and fees and resolve discrepancies with partners.
Build and maintain SOPs for partner onboarding, issue escalation, pricing updates, and data requests.
Keep internal LTN and specialty pharmacy update channels current with partner additions, site additions, pricing changes, and implementation milestones.
Serve as the internal point of contact for partner questions from Clinical Operations, Care Guides, Finance, Legal, and Sales.