Partner Success Manager, ATL
About The Position
Zipline is seeking a Partner Success Manager to activate new partners in Atlanta and help restaurant and retail partners grow their businesses on the platform. The role directly owns relationships with Atlanta partners, launches new partner sites for Zipline’s drone delivery service, builds trusted relationships with local restaurant and store managers, and identifies opportunities to grow the business. The Partner Success Manager serves as an on-the-ground source of partner insights, sharing pain points and identifying potential product features and capabilities. The role calls for a curious, pragmatic, customer-focused, structured, and action-oriented person who can coordinate across teams, develop plans, drive execution, work through ambiguity, and adapt to a changing environment. The position is based locally in Atlanta, Georgia.
Requirements
- At least 3 years of experience in partner success, customer success, or field operations.
- Experience collaborating in cross-functional teams.
- Experience with pragmatic problem solving and driving initiatives.
- Ability to build trust through authenticity, direct communication, and empathy for customers.
- Strong organizational and analytical skills, including using data to make decisions.
- Confidence presenting complex solutions in a way that inspires an audience.
- Familiarity with the business models and value drivers of delivery marketplaces, retailers, and restaurants.
- Focus on continuous learning.
Nice To Haves
- Experience in a delivery marketplace, retail, restaurant, or ecommerce environment.
- Experience with delivery marketplaces such as Uber Eats or DoorDash.
Responsibilities
- Understand partners’ operations and business objectives, and develop strong day-to-day operating partnerships.
- Work cross-functionally to launch and expand Zipline’s service with partners, identify and solve challenges, and drive continuous improvement.
- Maintain regular communication with local management at restaurant and retail partner sites, building trusted relationships and rapport.
- Gather customer insights, analyze data, and report findings to identify growth opportunities and inform the product roadmap.
- Proactively engage with customer stakeholders to build long-lasting trust.
- Advocate for customer needs to drive product and service improvements.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Equity compensation may be included
- Overtime pay may be included
- Discretionary annual or performance bonuses may be included
- Sales incentives may be included
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
