Partner Manager

ServiceNow•Carson City, NV

13d

About The Position

The Partner Development Executive manages ServiceNow relationships with its Partner Ecosystem across the AMS, EMEA, or APJ region. The role focuses on managing and nurturing partner companies and encouraging existing ServiceNow Partners to develop and mature their ServiceNow practices. It covers partner practice development, planning for partner success, ecosystem governance and evaluation, partner coaching, program communication, operational management, business reviews, remediation, revenue growth, and marketing participation. The position involves approximately 10% travel.

Requirements

At least 5 years of prior experience working with sales, marketing, or Channel and Alliance partnership management.
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving; this may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Ability to work in a true east-west operating model with both direct-line and dotted-line team members.
Diligence in measuring and communicating progress toward targeted results and identifying obstacles and associated remediation plans.

Responsibilities

Build partner practices through business-plan development, account planning, partner expectation management, and industry, regional, and product focus.
Plan for partner success through achievement target agreements, capacity planning, growth investment, and points-earning roadmaps.
Manage the ecosystem across team members through readiness assessments, partner milestones, success roadmap sessions, ecosystem evaluations, tiering progress, acquisition targets, health analysis, and metrics reporting.
Drive ecosystem governance through team-member communication, execution plans, reporting, dashboard preparation, and global interlocks with other regions.
Develop standard operating procedures, including business-planning guides and enablement journeys.
Coach partners remotely and face-to-face.
Communicate partner-program requirements and benefits across the ecosystem.
Manage the partner ecosystem on a daily basis.
Work with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practices are accomplished.
Conduct quarterly and bi-annual business reviews.
Develop partner business cases and program roadmaps.
Articulate investment areas needed to enter and progress through the partner program.
Implement remediation plans.
Manage the partner portal and other systems.
Work toward partner revenue goals through teaming and subcontracting.
Participate in marketing events.