Partner, AI-Enabled Patient Flow & Enterprise Capacity Transformation, Performance Transformation

Chartis

10d•$250,000 - $350,000•Remote

About The Position

The challenges facing US healthcare are longstanding and all too familiar. We are Chartis, and we believe in better. We work with more than 1,900 organizations annually to develop and activate transformative strategies, operating models, and organizational enterprises that make US healthcare more affordable, accessible, safe, and human. With more than 1,450 professionals, we help providers, payers, technology innovators, retail companies, and investors create and embrace solutions that tangibly and materially reshape healthcare for the better. Our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—is 100% focused on healthcare and each has a longstanding commitment to helping transform healthcare in big and small ways. Believe in better. Chartis has offices in Boston, Chicago, New York, Washington D.C., and Nashville. Remote work is allowed.

Requirements

Bachelor’s degree is required; advanced degree is preferred
10–15+ years of combined experience in healthcare operations (hospital, ambulatory, or health system) and applied AI, analytics, or automation—with a track record of leveraging technology to drive measurable performance improvement in domains such as throughput, capacity management, workforce optimization, or care coordination
Strong operational knowledge across the enterprise capacity continuum—including patient flow, length of stay reduction, ED operations, bed management, perioperative services, care transitions, and command center design and operations—combined with the ability to identify where AI, analytics, and automation can generate the most meaningful impact; experience building or enabling AI-powered command center capabilities is strongly preferred
Proven track record building and implementing AI- and analytics-enabled solutions in healthcare operational settings—not merely advising on AI strategy, but directly developing or deploying tools, models, or products that achieved measurable results in throughput, capacity, workforce efficiency, or care coordination
Demonstrated success implementing operational transformation initiatives at scale
Experience working within complex health systems and matrixed organizations
Strong executive communication and stakeholder management capabilities
Demonstrated ability to work alongside or lead data science, analytics engineering, and AI/ML teams to build and deploy healthcare analytics products—including demand forecasting models, staffing optimization tools, and real-time operational decision-support applications
Strong understanding of operational KPIs and healthcare performance improvement methodologies

Nice To Haves

Epic (ADT, capacity management modules)
Command center tools (TeleTracking, GE, etc.)
Lean / Six Sigma
Predictive analytics / AI exposure

Responsibilities

Lead AI-enabled patient flow, enterprise capacity, and command center transformation engagements within Chartis’ Performance Transformation Line of Business—directing engagement teams, guiding strategic problem solving, and overseeing analyses, client deliverables, and implementation activities across the full continuum of care
Design and scale AI-enabled command center operating models that serve as the hub for real-time capacity management and patient flow optimization across inpatient, ED, ambulatory, perioperative, post-acute, and home settings—enabling health systems to manage care coordination and enterprise capacity from a single, integrated analytics-driven command capability
Apply data analytics and AI to optimize patient flow across the enterprise—including ED throughput, inpatient flow, discharge planning, care transitions, ambulatory access, perioperative scheduling, post-acute placement, and home-based care delivery
Embed predictive analytics and AI-enabled decision support into bed management, staffing, and throughput workflows—with particular emphasis on demand-to-staffing models that translate patient flow forecasts into actionable workforce deployment, labor optimization, and operational efficiency improvements
Drive the application of AI, analytics, and automation to processes Chartis already manages well—partnering with AI, data science, product, and technology teams to translate deep operational knowledge into scalable, deployable solutions that generate measurable outcomes
Build and maintain trust-based relationships with existing and prospective clients, drawing upon healthcare knowledge and insights to surface and discuss issues within and beyond the scope of specific consulting engagements
Embody the role of people leader by cultivating strong relationships with colleagues, as well as mentoring and developing consulting colleagues
Help maintain a collaborative culture that attracts world-class, passionate, and mission-driven consultants
Support go-to-market strategy, client pursuits, and thought leadership activities