Consultant, Capacity, Access & Flow

Ontario Health • Toronto, ON

7d • Onsite

About The Position

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care. Reporting to the Director, Capacity, Access and Flow, the Consultant will play a key role in advancing regional strategies that improve health system capacity, patient access and flow across the Toronto Region. This is an opportunity for a collaborative, data-informed health system planner to work with providers, partners and internal teams to turn evidence, engagement and system insight into practical solutions that support better outcomes for patients and communities. In this role, you will lead stakeholder engagement, analyze data to identify gaps and opportunities, support change management, and evaluate the impact of key initiatives. You will build trusted relationships across the health system and help design targeted interventions that strengthen performance, improve access to care and support sustainable system improvement.

Requirements

• Master’s degree in health administration, health planning, business administration or a related field; or an equivalent combination of education and experience in a health care environment.
• Minimum of 8 years of progressive experience in a multi-stakeholder healthcare environment required, with at least 5 years of experience in leading/managing teams (direct or indirect), utilizing relationship building and management skills
• Strong and innovative health care leader with a successful track record of executing on a range of initiatives and inspiring system level change.
• Exceptional relationship developer, capable of inspiring teams and working with organization partners to facilitate change while fostering a culture of creativity and innovation
• Strong project management experience, including demonstrated ability to efficiently plan, organize and manage multiple complex projects simultaneously with limited supervision or direction
• Proven ability to collaborate across functional lines of responsibility, lead large internal/external project teams and build consensus where results have implications for change management
• Ability to work in an independent and self-directed manner while taking accountability for own actions.
• Ability to prepare materials for presentations, and make presentations, concerning technical and/or sensitive information to a diverse range of audiences.
• Ability to exercise sound judgement on issues of a sensitive and contentious nature and able to negotiate to develop consensus around complex policy strategies.
• Highly developed communication skills, both verbally and written.
• The ability to provide and obtain information of a complex, technical or sensitive nature effectively, clearly, concisely and logically, and at an appropriate level and in an appropriate format is required
• Stakeholder Engagement: Develops networks and builds alliances. Engages in cross-functional activities; collaborates across boundaries and finds common ground with a widening range of stakeholders.
• Critical thinking: Superior critical and strategic thinking
• Relationship Management: Builds multiple external collaborative relationships to support region’s performance. Identifies the key issues and accommodates the key players when dealing with external parties/units on joint projects
• Communication and Interpersonal Skills: Listens well and encourages open communication. Ability to communicate clearly and concisely. Considers and responds appropriately to the needs, feelings, and capabilities of others in different situations; is tactful, compassionate and sensitive, and treats others with respect.
• Risk Management: Measures and evaluates outcomes and corrects direction as appropriate.
• Strategic Planning: Communicates corporate goals and objectives. Aligns tasks and objectives with corporate goals and objectives. Establishes clear targets and measures to track progress toward region’s objectives. Shares organizational performance measurement information and encourages dialogue and analysis.
• Change Management: Actively embraces change efforts and initiatives to improve region’s performance. Develops and uses different methods to help employees to positively react to change.
• System Design: Scan the environment for ideas, best practices and trends across the system.
• Health Care Planning: Demonstrates understanding of the healthcare system and environment. Effectively choose options, plans, implements and evaluates policies and/or programs in health care.
• Program Development: Develops new insights into situations and applies innovative solutions to make organizational improvements. Creates a work environment that encourages creative thinking and innovation. Designs and implements new or cutting-edge programs/processes
• Time Management: Ability to foster a “team” environment in order to work with partners to develop a better, faster, more coordinated, patient centered healthcare system
• Negotiation: Ability to build consensus and foster change
• Presentation Skills: Strong presentation skills to ensure transformation and partnership concepts and plans are effectively communicated to others
• Knowledge of Ontario health sector and workforce trends within this sector.
• In-depth development knowledge of local health issues, priorities and needs while recognizing the broader trends in health care policy and system development.
• All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Nice To Haves

• Clinical background is considered an asset.
• Experience in the hospital/acute sector an asset

Responsibilities

• Lead the planning, development, implementation and evaluation of regional capacity, access and flow strategies
• Use provincial and regional data to identify service gaps, risks, trends and opportunities, and translate insights into targeted interventions and practical action plans.
• Build and maintain strong relationships with hospitals, health service providers, physicians, patients and caregivers, Ministry partners, Ontario Health Teams and internal teams to support aligned, collaborative solutions.
• Facilitate engagement, co-design and change management activities that enable partners to adopt new approaches and advance shared system priorities.
• Develop performance measures, monitor progress and evaluate outcomes to support evidence-informed decision making and continuous improvement.
• Represent the region at planning and coordination tables, contributing system knowledge, policy awareness and practical recommendations to inform priorities, best practices and resource decisions.
• Anticipate and manage emerging issues by bringing partners together, identifying solutions and supporting initiatives that improve access, quality, equity and patient-centred care.

Benefits

• Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
• Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
• A premium defined benefit pension plan, ensuring long-term financial security
• Competitive vacation entitlement that encourages time to rest and recharge
• Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
• Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
• A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
• Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

What This Job Offers

• Job Type: Full-time
• Career Level: Senior