Capacity and Flow Specialist

Arizona Humane Society • Phoenix, AZ

10d • Onsite

About The Position

The Arizona Humane Society is seeking a dedicated, full-time Capacity and Flow Specialist to join our team at the Papago Park Campus. This role follows a regular schedule of Wednesday–Saturday, 7:00 AM–5:30 PM, with the flexibility to work 8:30 AM–7:00 PM when coverage is needed. If you're passionate about animal welfare and thrive in a mission-driven environment, apply today and help us make a life-saving difference!

The Capacity and Flow Specialist plays a vital role in overall shelter operations, ensuring animals move safely and efficiently through the system while receiving timely, high quality care. This position supports shelter staff by coordinating intake, kenneling, and next steps for each animal, helping maintain appropriate capacity levels and smooth day-to-day operations. A key focus of the role is ensuring animals are properly housed, their medical and behavioral needs are documented, and they are set up for adoption, foster, or rescue placement as quickly as possible.

In this role, you'll collaborate closely with our Trauma Hospital, Field, Foster, Animal Care, Animal Assistance, and Transportation teams to assign kennels, assist with exams and vaccinations, prepare for unexpected intakes, and facilitate animal movement between facilities. You'll maintain accurate records in shelter software, follow all sanitation and medical protocols, and contribute ideas for improving processes, all while helping create a safe, organized, and compassionate environment for the animals in our care.

Requirements

• High school diploma/GED required.
• Completion of a Veterinary Technician OR minimum of one year of experience at a veterinary hospital. Education may substitute for experience.
• Safe and humane animal handling skills are required.
• Must possess excellent customer service and interpersonal communication skills.
• Must have the ability to triage patients and recognize disease.
• Must be able to function in a fast-paced environment while maintaining a calm and professional demeanor.
• Must foster positive attitudes and a cooperative, team-oriented environment.
• Demonstrate excellent time management skills and complete all paperwork in a timely manner.
• Must execute a high level of attention to detail.
• Must be able to multi-task and be flexible depending on needs of the shelter.

Responsibilities

• Coordinating intake, kenneling, and next steps for each animal.
• Helping maintain appropriate capacity levels and smooth day-to-day operations.
• Ensuring animals are properly housed, their medical and behavioral needs are documented, and they are set up for adoption, foster, or rescue placement as quickly as possible.
• Collaborating with Trauma Hospital, Field, Foster, Animal Care, Animal Assistance, and Transportation teams to assign kennels, assist with exams and vaccinations, prepare for unexpected intakes, and facilitate animal movement between facilities.
• Maintaining accurate records in shelter software.
• Following all sanitation and medical protocols.
• Contributing ideas for improving processes.
• Helping create a safe, organized, and compassionate environment for the animals in our care.

Benefits

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED