Director, Capacity, Access & Flow

Ontario Health • Toronto, ON

7d • Onsite

About The Position

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care. At Ontario Health, your growth and well-being aren’t just supported—they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Reporting to the Vice President, Clinical Programs and Capacity, Access & Flow, the Director, Capacity, Access & Flow – Toronto Region will lead regional strategies that improve patient access, strengthen system capacity and support better flow across hospital and community care. This is a high-impact leadership opportunity for a systems thinker who can translate data, partnerships and strategy into sustainable improvements for patients, providers and communities.

Requirements

• Master’s degree in health administration, business administration, or a related field.
• Eight or more years of progressive leadership experience within a complex clinical or healthcare environment.
• Demonstrated experience leading, developing, and supporting teams via projects, programs and/or people leadership.
• Strong conceptual and strategic thinking skills, with the ability to adapt plans, identify continuous improvement opportunities, and operate effectively within a complex and evolving environment.
• Strong understanding of local health system priorities, supported by awareness of broader healthcare policy, trends, and system developments.
• Proven ability to lead complex, large-scale change initiatives and deliver multiple projects within demanding timelines.
• Expertise in quality improvement, performance improvement, and change management methodologies, with the ability to apply leading practices in practical ways.
• Strategic and analytical thinker who uses data, technology, and evidence to inform decisions and drive innovative solutions.
• Exceptional people leader with strong relationship-building skills and the ability to engage, develop, and mobilize teams across the organization and with external partners.
• Skilled negotiator and collaborative decision-maker who can navigate complex issues and competing priorities effectively.
• Strong facilitator, trainer, and presenter with the ability to communicate complex information clearly and persuasively.
• All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Nice To Haves

• Clinical experience is considered an asset.
• Advanced training in patient flow, healthcare improvement, project management, or change management is considered an asset.

Responsibilities

• Leading the development, implementation and evaluation of regional capacity, access and flow strategies that improve system performance and patient experience.
• Using provincial and regional data to identify trends, barriers, gaps and opportunities, and translating insights into practical action plans.
• Building strong partnerships with hospitals, community providers, Ontario Health Teams and internal teams to align initiatives and advance shared system priorities.
• Championing innovative programs, partnerships and improvement opportunities that increase clinical capacity and support better flow across the health system.
• Representing the Toronto Region at key planning and coordination tables, helping shape priorities, best practices and resource decisions.

Benefits

• Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
• Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
• A premium defined benefit pension plan, ensuring long-term financial security
• Competitive vacation entitlement that encourages time to rest and recharge
• Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
• Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
• A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
• Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

What This Job Offers

• Job Type: Full-time
• Career Level: Director