Part Time-Branch

State Employees' Credit Union•Greensboro, NC

About The Position

Provide exemplary member service across delivery channels at a credit union. Greet members, respond to their needs, and direct them to the appropriate person, department, or information source. Provide information about accounts and credit union services, and help members choose services suited to their needs. The role includes account opening and maintenance, cash and transaction processing, phone inquiries, safe deposit box services, and other branch services as needed. This position works in a fast-paced office environment and requires sound judgment, professionalism, confidentiality, patience, enthusiasm, maturity, and effective communication. The employee may receive training in other areas of branch operations and perform other duties as assigned. State Employees' Credit Union may fill the role at a higher or lower level based on business need.

Requirements

Possess self-control, self-confidence, basic mathematical skills, organizational and communication skills, a positive attitude, and a neat appearance.
Use sound judgment and work well under pressure in a fast-paced environment.
Be willing to participate in ongoing training and professional development; complete other training and education as required by management.
Have basic computer skills.
Speak English fluently.
Cooperate and collaborate with co-workers, and be cordial in interactions with members and co-workers.
Follow the assigned work schedule and attendance policy.
Comprehend and carry out verbal and written instructions.
Be able to lift 5 pounds.

Responsibilities

Establish new memberships, open accounts, and process account changes.
Educate members about available services and make recommendations based on their needs.
Enter required transactions into the Margo system and accurately balance the cash drawer.
Balance the vault, ATM, TCD, and coin sorter.
Operate the drive-through window as needed.
Maintain daily and monthly records for vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and the coin sorter.
Prepare, order, and verify weekly cash deliveries and shipments.
Assist members with account problems, checking reconciliations, and transaction errors.
Grant subsequent advances on existing credit cards, open lines of credit, and home equity lines of credit after consulting an approving officer.
Answer phones, file paperwork, scan documents into the Image System, and perform other clerical duties as needed.
May begin training in other areas of branch operations as needed.
Perform other duties as assigned.