Part Time-Branch

SECU•Greensboro, NC

About The Position

The Branch role provides exemplary member service through all delivery channels. It handles cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and other services as needed. The employee welcomes members, responds to their needs or directs them to the appropriate resource, and explains Credit Union accounts and services. The role requires patience, enthusiasm, professionalism, confidentiality, maturity, and strong communication skills when serving a cross section of the community.

Requirements

High level of self-control and self-confidence.
Basic mathematical skills.
Good organizational and communication skills.
Positive attitude and neat appearance.
Ability to use sound judgment and work well under pressure in a fast-paced environment.
Willingness to participate in ongoing training and professional development.
Basic computer skills.
Fluent English-speaking ability.
Ability to cooperate and collaborate with coworkers and be cordial in interactions with members and coworkers.
Ability to follow the assigned work schedule and attendance policy.
Ability to comprehend and carry out verbal and written instructions.
Must be able to lift 5 pounds.

Responsibilities

Establish new memberships, open accounts, and process account changes.
Educate members about available services and recommend options based on their needs.
Enter required transactions into the Margo system and accurately balance the cash drawer.
Balance the vault, ATM, TCD, and coin sorter.
Operate the drive-thru window as needed.
Maintain daily and monthly records for vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and the coin sorter.
Prepare, order, and verify weekly cash deliveries and shipments.
Assist members with account problems, checking reconciliations, and transaction errors.
Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit after consulting an approving officer.
Answer phones, file paperwork, scan documents into the Image System, and perform other clerical duties as needed.
May begin training in other areas of branch operations as needed.
Perform other duties as assigned.