Part Time-Branch

SECU•Nashville, TN

12d•Onsite

About The Position

The Branch position provides exemplary member service through all delivery channels. The employee manages cash and account services, responds to member inquiries, provides information about Credit Union accounts and services, and directs members to the appropriate person or department when needed. The role calls for patience, enthusiasm, professionalism, confidentiality, maturity, and strong communication skills when serving a cross section of the community. The employee establishes memberships, opens and maintains accounts, processes transactions, balances cash and branch equipment, and assists members with account issues. The position also includes phone and clerical duties, maintaining required records, handling cash deliveries and shipments, and potentially training in other areas of branch operations. The work takes place in an office setting near other employees, with some background noise.

Requirements

Possess self-control, self-confidence, basic mathematical ability, organizational and communication skills, a positive attitude, and a neat appearance.
Use sound judgment and work well under pressure in a fast-paced environment.
Be willing to participate in ongoing training and professional development.
Complete other training and education as required by management.
Have basic computer skills.
Speak English fluently.
Cooperate and collaborate with coworkers and be cordial in interactions with members and coworkers.
Attend work in accordance with the assigned schedule and adhere to the manager-established work schedule and attendance policy.
Comprehend and carry out verbal and written instructions.
Be able to lift 5 pounds.

Responsibilities

Establish new memberships, open accounts, and process account changes.
Educate members about available services and recommend services based on their needs.
Enter required transactions into the Margo system and accurately balance the cash drawer.
Balance the vault, ATM, TCD, and coin sorter.
Operate the drive-thru window as needed.
Maintain daily and monthly records for vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and the coin sorter.
Prepare, order, and verify weekly cash deliveries and shipments.
Help members with account problems, checking reconciliations, and transaction errors.
Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit, consulting an approving officer before an advance.
Answer phones, file paperwork, scan documents into the Image System, and perform other clerical duties as needed.
May train in other areas of branch operations as needed.
Perform other duties as assigned.