Part Time-Branch

State Employees' Credit Union•Nashville, TN

11d

About The Position

The Branch position provides exemplary member service across delivery channels and handles cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and other services as needed. The employee greets members, responds to their needs or directs them to the appropriate resource, and explains Credit Union accounts and services. The role calls for patience, enthusiasm, professionalism, confidentiality, maturity, and strong communication while serving members from across the community. The position operates in an office setting near other employees, with some background noise from coworkers, a copy machine, and telephones. It requires frequent member communication and listening, routine computer and clerical work, and handling and balancing cash. SECU states that it may fill the role at a higher or lower level depending on business need.

Requirements

Possess self-control, self-confidence, basic mathematical skills, organizational and communication skills, a positive attitude, and a neat appearance.
Use sound judgment and work well under pressure in a fast-paced environment.
Be willing to participate in ongoing training and professional development; complete other training and education as required by management.
Have basic computer skills.
Attend work in accordance with the assigned schedule and adhere to the manager-established work schedule and attendance policy.
Speak English fluently.
Cooperate and collaborate with coworkers and be cordial in interactions with members and coworkers.
Comprehend and carry out verbal and written instructions.
Lift up to 5 pounds.
Communicate clearly with members and listen intently to their questions and concerns.

Responsibilities

Establish new memberships, open accounts, and process account changes.
Educate members about available services and recommend options based on their needs.
Enter required transactions into the Margo system and accurately balance the cash drawer.
Balance the vault, ATM, TCD, and coin sorter.
Operate the drive-thru window as needed.
Maintain daily and monthly records for vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and the coin sorter.
Prepare, order, and verify weekly cash deliveries and shipments.
Help members with account problems, checking reconciliations, and transaction errors.
Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit after consulting an approving officer.
Answer phones, file paperwork, scan documents into the Image System, and perform other clerical duties as needed.
May begin training in other areas of branch operations as needed.
Perform other duties as assigned.