Part Time - Branch

SECU•Asheville, NC

1d•Onsite

About The Position

Provide exemplary member service through all delivery channels and handle cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and other services as needed. Greet members, respond to their needs or direct them to an appropriate person or resource, and explain Credit Union accounts and services. The role serves a cross section of the community and calls for patience, enthusiasm, professionalism, confidentiality, maturity, and strong communication skills. The position works in an office setting in physical proximity to other employees, with some background noise from employees, a copy machine, and telephones. The role requires scheduled attendance, ongoing training as appropriate, and the ability to work cooperatively and cordially with members and coworkers.

Requirements

Possess self-control, self-confidence, basic mathematical skills, organizational and communication skills, a positive attitude, and a neat appearance.
Use sound judgment and work well under pressure in a fast-paced environment.
Be willing to participate in ongoing training and professional development.
Complete other training and education as required by management.
Have basic computer skills.
Attend work in accordance with the assigned schedule and adhere to the manager-established work schedule and attendance policy.
Speak English fluently.
Cooperate and collaborate with coworkers and be cordial in interactions with members and coworkers.
Comprehend and carry out verbal and written instructions.
Be able to lift 5 pounds.

Responsibilities

Establish new memberships, open accounts, and process account changes.
Educate members about available services and make recommendations based on their needs.
Enter required transactions into the Margo system and accurately balance the cash drawer.
Balance the vault, ATM, TCD, and coin sorter.
Operate the drive-thru window as needed.
Maintain daily and monthly records for vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and the coin sorter.
Prepare, order, and verify weekly cash deliveries and shipments.
Assist members with account problems, checking reconciliations, and transaction errors.
Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit, consulting an approving officer before an advance.
Answer phones, file paperwork, scan documents into the Image System, and perform other clerical duties as needed.
Train in other areas of branch operations as needed.
Perform other duties as assigned.