Part-Time Branch

SECU•Granite Quarry, NC

1d•Onsite

About The Position

This position provides exemplary member service through all delivery channels. It handles cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and other branch services as needed. The employee greets members, responds to their needs or directs them to appropriate resources, and provides information about Credit Union accounts and services. The role calls for patience, enthusiasm, professionalism, confidentiality, maturity, and strong communication skills while serving a cross section of the community.

Requirements

Possess self-control, self-confidence, basic mathematical skills, organizational and communication skills, a positive attitude, and a neat appearance.
Use sound judgment in a fast-paced environment and work well under pressure.
Be willing to participate in ongoing training and professional development.
Complete other training and education as required by management.
Have basic computer skills.
Speak English fluently.
Cooperate and collaborate with coworkers.
Be cordial in interactions with members and coworkers.
Follow the assigned work schedule and the attendance policy established by the manager.

Responsibilities

Establish new memberships, open accounts, and process account changes.
Educate members about available services and recommend services based on their needs.
Enter required transactions into the Margo system and accurately balance the cash drawer.
Balance the vault, ATM, TCD, and coin sorter.
Operate the drive-thru window as needed.
Maintain daily and monthly records for vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and the coin sorter.
Prepare, order, and verify weekly cash deliveries and shipments.
Assist members with account problems, checking reconciliations, and transaction errors.
Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit, consulting an approving officer before an advance.
Answer phones, file paperwork, scan documents into the Image System, and perform other clerical duties as needed.
Begin training in other areas of branch operations as needed.
Perform other duties as assigned.