Part Time - Branch

SECU•Reidsville, NC

About The Position

Provide exemplary member service through all delivery channels while managing cash, opening and maintaining accounts, answering phone inquiries, handling safe deposit boxes, and supporting other branch services as needed. Greet members, respond to their needs or direct them to the appropriate resource, and explain Credit Union accounts and services. The role calls for patience, enthusiasm, professionalism, confidentiality, maturity, and strong communication skills when serving members from across the community. The position works in an office setting in close proximity to other employees, with some background noise from colleagues, a copy machine, and telephones. The work includes frequent use of a telephone, adding machine, and computer keyboard; maintaining and counting a cash drawer; and communicating with and listening to members. The employee sits about 80% of the time, stands 10%, and walks 10%, may climb stairs in a multilevel branch, and must be able to lift 5 pounds.

Requirements

Possess self-control, self-confidence, basic mathematical ability, organizational and communication skills, a positive attitude, and a neat appearance.
Use sound judgment and work well under pressure in a fast-paced environment.
Be willing to engage in ongoing training and professional development.
Complete other training and education as required by management.
Have basic computer skills.
Attend work in accordance with the assigned schedule and the manager-established attendance policy.
Speak English fluently.
Cooperate and collaborate with coworkers and be cordial in interactions with members and coworkers.
Comprehend and carry out verbal and written instructions.
Be able to lift 5 pounds.

Responsibilities

Establish new memberships, open accounts, and process account changes.
Educate members about available services and recommend services based on their needs.
Enter required transactions into the Margo system and accurately balance the cash drawer.
Balance the vault, ATM, TCD, and coin sorter.
Operate the drive-thru window as needed.
Maintain daily and monthly records for vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and the coin sorter.
Prepare, order, and verify weekly cash deliveries and shipments.
Assist members with account problems, checking reconciliations, and transaction errors.
Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit, consulting an approving officer before an advance.
Answer phones, file paperwork, scan documents into the Image System, and perform other clerical duties as needed.
May begin training in other areas of branch operations as needed.
Perform other duties as assigned.