Part Counter Sales
About The Position
Bergey’s Inc. is hiring a parts specialist for Bergey’s Truck Center in Conshohocken, Pennsylvania. The role focuses on the service parts counter and also assists at the commercial sales counter. The position sells parts to retail and shop customers over the counter, through the shop, and by phone, while providing friendly, professional, and efficient service. The role is full-time, with pay starting at $20.00 per hour based on experience. The parts specialist helps customers select parts, provides quotes and product information, manages stock and special orders, coordinates parts deliveries and pickups, and maintains accurate records and billing. The employee also supports technicians, service advisors, body shop staff, outside sales representatives, and the parts manager. Successful completion of pre-employment background checks and drug screening is required.
Requirements
- At least 2 years of heavy-duty truck parts experience.
- Successful completion of pre-employment background checks and drug screening.
Nice To Haves
- Mack, Volvo, Cummins parts or service experience.
Responsibilities
- Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
- Inform customers of companion part requirements and specials, and present the full product line.
- Answer phone calls and provide price quotes and other information.
- Review body shop estimates to confirm that ordered parts are correct and pricing aligns with the estimate.
- Provide a high level of service to internal and external customers.
- Pull and fill orders from stock.
- Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
- Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
- Notify service advisors and customers when special-ordered parts arrive.
- Notify the body shop when all parts have arrived and when they will be delivered.
- Pull and prepare orders for body shop delivery, tagging parts with customer names and job numbers.
- Follow up on back-ordered parts.
- Review will-call and back-order files weekly and return or stock items that are not picked up or required.
- Replenish assigned inventory daily.
- Assist outside sales representatives with their orders.
- Ensure internal parts requests are billed on service repair orders.
- Receive payment from retail customers or obtain credit authorization.
- Ensure charge sales are signed by customers and customers receive a copy of the invoice.
- Issue credits for returned parts after verifying the original invoice or invoice number and purchase pricing.
- Issue and track requested shop tools for technicians.
- Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
- Prepare orders for daily shipment, delivery, or pickup.
- Solicit assigned accounts by phone.
- Participate in available training programs and stay current on new products and product updates.
- Perform other tasks as assigned.
Benefits
- Vacation and PTO time
- Paid holidays
- 401(k) with profit sharing
- Medical insurance
- Dental insurance
- Vision insurance
- Employee Assistance Program
- FSA and HSA plans
- Life insurance
- Opportunities for advancement
- Paid training
- Employee referral program
- Employee discount
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
