Counter Sales

SRS Distribution Inc. • Englewood, CO

10d • $23 - $29 • Onsite

About The Position

The Counter Sales role is a key customer touchpoint responsible for accurate order entry and smooth customer interactions. The position requires multitasking across order processing, inventory accuracy, and logistics coordination to support delivery timelines. By demonstrating professionalism, honesty, and respect, the role helps deliver an exceptional customer experience and reinforces the company’s reputation for quality and reliability.

This on-site, full-time position is based at the sales location in Englewood, Colorado. It combines sales counter duties with warehouse tasks in a fast-paced, deadline-driven environment, with direct interaction with customers and team members. The schedule is Monday through Friday, with overtime during peak seasons. Travel is not required. The position reports directly to the Branch Manager and has no direct reports.

Requirements

• High school diploma or equivalent.
• At least 2 years of relevant work experience.
• Basic computer and internet skills.
• Ability to communicate clearly and courteously in person, by phone, and by email.
• Effective problem-solving skills and resourcefulness when responding to customer inquiries and issues.
• Ability to handle physical demands, including lifting up to 75 lbs. and repetitive lifting of up to 50 lbs.
• Ability to work in varied conditions, including warehouses and outdoor environments.
• Honest, respectful, and courteous demeanor toward customers and colleagues.
• Willingness and ability to work overtime as needed during peak seasons.
• Ability to pass a pre-employment drug test.

Nice To Haves

• Prior customer service or sales experience, including managing customer relationships with a focus on satisfaction, retention, and loyalty.
• Experience or familiarity with point-of-sale systems and order-entry procedures.
• Bilingual proficiency in English and Spanish.
• Forklift operation experience; current forklift certification is preferred.
• Demonstrated ability to drive sales outcomes and achieve individual and team goals through customer service and product knowledge.
• Familiarity with inventory processes such as cycle counts and stock replenishment.
• Advanced proficiency with retail point-of-sale systems and common software applications.
• CPR and First Aid certification.
• Associate degree in Business Administration or a related field.

Responsibilities

• Provide courteous and professional customer service by phone, email, and in person.
• Process customer transactions and orders accurately using the company’s computer system.
• Recommend products and provide pricing information tailored to customer needs.
• Create sales orders and quotes using customer measurements to estimate material requirements and project costs.
• Coordinate and schedule truck deliveries.
• Support inventory management through cycle counts, order picking, staging, replenishment, and shipping and receiving.
• Communicate customer needs and special-order material requests to management and team members.
• Maintain a clean, organized, and safe work environment.
• Collaborate with warehouse and sales team members to support efficient operations and customer service.
• Communicate effectively with management and colleagues and perform duties in alignment with company policies and objectives.
• Perform other duties as assigned.

Benefits

• Competitive and non-financial benefits are offered; specific benefits are not listed.
• Hourly associates may be eligible for overtime based on business needs.
• Depending on the role, associates may be eligible for performance-based bonus programs, commissions, a car allowance or automobile and fuel program, and travel expense reimbursement in accordance with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED