Counter Sales

Miller's Home Center • La Grande, OR

9d

About The Position

Counter Sales is responsible for greeting and assisting customers and providing an exceptional customer experience. The role requires knowledge of basic product categories to answer questions and recommend appropriate items for customer projects. The employee helps customers select products, prepares small project estimates, processes orders and payments, supports sales to existing accounts, and assists the sales team with larger quotes and estimates. The role also includes maintaining showroom materials and assigned merchandise areas, supporting inventories, keeping system information accurate, and helping resolve customer service issues. Other duties may be assigned.

Requirements

• High school education or equivalent.
• Ability to work as part of a team and communicate effectively.
• Good understanding of the contractor sales process.
• Proficiency with Microsoft Office tools and point-of-sale programs.
• Ability to lift files, open filing cabinets, bend, or stand on a stool as necessary.
• Ability to exert up to 20 pounds of force occasionally; the work may also rarely require exerting up to 80 pounds, occasionally up to 50 pounds, or constantly a negligible amount to move objects.
• Ability to walk or stand for extended periods.

Nice To Haves

• One to two years of sales experience is preferred but not required.

Responsibilities

• Answer customers’ product questions and assist them in selecting items for their projects.
• Build and maintain relationships with existing customers and promptly address their needs and concerns.
• Establish relationships with potential clients, assess their requirements, and offer tailored solutions.
• Maintain knowledge of product offerings and assist customers with small project estimates.
• Upsell by adding additional lines to customer tickets.
• Process customer orders, payments, and returns.
• Assist sales team members with larger quotes and estimates as directed.
• Work with inside sales to contact existing house accounts and increase sales.
• Keep the showroom, samples, and literature clean and current.
• Stock incoming merchandise and maintain assigned areas.
• Assist with store cycle counts and inventories.
• Help keep system information accurate.
• Communicate effectively with customers and internal team members.
• Assist with customer challenges, including credits, returns, exchanges, and service problems.
• Maintain working knowledge of products available to customers and a basic understanding of construction methods.
• Perform other duties as assigned.

Benefits

• Affordable health and dental insurance through a national network.
• Employer HSA contributions.
• Employer-paid vision insurance.
• Employer-paid life insurance.
• Paid time off, including the employee’s birthday.
• 401(k) options.
• Training, professional development, and career advancement opportunities.
• Product discounts.
• Other incentives, rewards and recognition opportunities, and voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED