Counter Sales

FLORIDA UTILITY TRAILERS INC•Lakeland, FL

10d

About The Position

Florida Utility Trailers is seeking a motivated, customer-focused, and detail-oriented Parts Counter Associate for its Parts Department. This fast-paced, customer-facing position helps retail, commercial, fleet, and service customers identify and source trailer parts and equipment. The associate prepares quotes, processes sales and orders, coordinates special orders and returns, communicates availability, pricing, and delivery timelines, and supports inventory, stocking, and other daily Parts Department operations. The role works closely with Parts and Service teams, vendors, and other branches to provide accurate information, dependable service, and timely solutions.

Requirements

High school diploma or equivalent preferred.
Strong customer service and communication skills, with the ability to interact professionally with customers, technicians, vendors, and coworkers.
Strong organization, attention to detail, and follow-through, with the ability to manage multiple customer requests in a fast-paced environment.
Ability to accurately use ERP, point-of-sale, inventory, electronic catalog, telephone, email, and other business systems.
Basic mechanical aptitude and ability to understand part numbers, descriptions, quantities, applications, and obvious discrepancies.
Valid driver's license and acceptable motor vehicle record required only when assigned company-driving duties.

Nice To Haves

Trailer parts, heavy-duty truck parts, automotive parts, warehouse, inventory, retail, customer service, or related experience.
Familiarity with semi-trailer, liftgate, refrigeration, electrical, suspension, braking, lighting, and related components.
Forklift or material-handling equipment experience; any company-required qualification must be obtained before independent operation.

Responsibilities

Serve as a primary Parts Department contact for customers seeking trailer, liftgate, refrigeration, heavy-duty, and related parts.
Provide professional, courteous, and knowledgeable customer service in person, by telephone, electronically, and through other approved communication methods.
Identify requested parts using part numbers, catalogs, diagrams, manufacturer information, ERP functions, and other available resources.
Determine and communicate parts availability, pricing, lead times, alternatives, and sourcing options.
Prepare customer quotes and estimates in accordance with company pricing and discount procedures.
Process sales orders, counter tickets, invoices, purchase-related requests, credits, returns, cores, and other transactions accurately.
Develop customer relationships and identify appropriate opportunities for additional or related parts sales.
Follow up on quotes, special orders, backorders, customer requests, and other open transactions as assigned.
Escalate pricing exceptions, customer disputes, unusual requests, and other matters outside established authority to the appropriate Parts leader.
Provide timely parts support to Service personnel and technicians when assigned.
Identify, source, pull, stage, and issue parts associated with repair orders according to established procedures.
Coordinate with Parts Back Counter Associates and Service personnel regarding additional parts needs, shortages, backorders, incorrect parts, and availability.
Ensure parts are accurately assigned to the appropriate repair order, job line, customer, or internal account.
Source parts through approved vendors, manufacturers, other branches, and established company resources.
Communicate with vendors about availability, pricing, lead times, backorders, returns, warranty matters, and other routine parts inquiries.