Part Counter Sales

Bergey's • Conshohocken, PA

2d • Onsite

About The Position

Bergey’s Inc. is a family-owned business that has served customers since 1924. The company has more than 50 locations and over 1,800 team members across Pennsylvania, Delaware, Maryland, and New Jersey. Bergey’s aims to provide a welcoming, transparent, and forward-thinking environment, and supports employees’ personal and professional development.

The Part Counter Sales role focuses on the service parts counter, with assistance at the commercial sales counter. The position sells parts to retail and shop customers over the counter, through the shop, and by phone. It is based at Bergey’s Truck Center in Conshohocken, Pennsylvania, is full-time, and starts at $20.00 per hour based on experience.

Requirements

• At least 2 years of heavy-duty truck parts experience.
• Successful completion of pre-employment background checks and drug screening.

Nice To Haves

• Mack, Volvo, or Cummins parts or service experience.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers about companion part requirements and specials, and expose them to the full product line.
• Answer phone calls and provide price quotes and other information.
• Review body shop estimates to verify that ordered parts are correct and pricing aligns with the estimate.
• Provide a high level of service to internal and external customers.
• Pull and fill orders from stock.
• Notify the parts manager about out-of-stock parts or shop materials requiring immediate attention.
• Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
• Notify service advisors and customers when special-order parts arrive.
• Notify the body shop when all parts have arrived and when they will be delivered.
• Pull orders for body shop delivery and ensure parts are tagged with customer names and job numbers.
• Follow up on back-ordered parts.
• Verify will-call and back-order files weekly, returning items to vendors or stocking items that were not picked up or are no longer required.
• Replenish assigned inventory daily.
• Assist outside sales representatives with their orders.
• Ensure internal parts requests are billed on service repair orders.
• Receive payment from retail customers or obtain credit authorization.
• Ensure customers sign all charge sales and receive a copy of the invoice.
• Issue credits for returned parts after verifying the purchase and pricing against the original invoice or its number.
• Issue and track shop tools requested by technicians.
• Keep orderly records of repair orders, invoices, insurance estimates, and special-order parts.
• Set up orders for daily shipment, delivery, or pickup.
• Solicit assigned accounts by phone.
• Participate in available training programs and stay current on new products and product updates.
• Perform other tasks as assigned.

Benefits

• Vacation and PTO time
• Paid holidays
• 401(k) with profit sharing
• Medical, dental, and vision insurance
• Employee Assistance Program
• FSA and HSA plans
• Life insurance
• Opportunities for advancement
• Paid training
• Employee referral program
• Employee discount

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed