Parking Operations Manager - Cavalier Resort

HEI Hotels & Resorts•Virginia Beach, VA

1d•$55,000 - $70,000

About The Position

The Parking Operations Manager oversees Guest Service Attendant operations, coordinating guest arrivals and departures involving parking, luggage, and rooming needs, and serving as a Lobby Ambassador. The role is responsible for revenues, expenses, systems, and controls related to Guest Service and Parking areas. It also oversees staffing, service standards, guest requests, records and security, equipment and supplies, departmental cleanliness, and payroll and tip distribution.

Requirements

Knowledge of Guest Service Attendant functions, including valet and driver operations.
Maintain a professional appearance and manner.
Willingness to help coworkers and work as part of a team.
Ability to perform basic mathematical computations.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Effective written and oral communication skills, including the ability to give directions and adapt communication style to different audiences.
Ability to enforce hotel standards, policies, and procedures with Guest Service Attendant staff.
Ability to prioritize and organize assignments, delegate work, and train staff.
Ability to direct staff performance and follow up with corrections when needed.
Ability to motivate staff, maintain a cohesive team, identify training needs, and provide training.
Ability to perform multiple tasks.
Ability to run constantly and/or stand for long periods, with or without reasonable accommodation.
Ability to handle cash and credit transactions.
Intimate knowledge of local area attractions and transportation.

Responsibilities

Evaluate staffing requirements and prepare weekly work schedules in accordance with budget goals.
Ensure staffing levels meet daily business demands and all assigned posts are maintained.
Communicate anticipated business demands to associates, including arrivals, departures, and group functions.
Ensure staff know hotel services, features, and amenities.
Assign tasks to staff according to the rotation sequence.
Answer telephone calls promptly using proper greetings and etiquette.
Document guest calls and requests for Guest Service Attendant assistance.
Maintain security and accurate records of guest room keys issued to Guest Service Attendant staff and vehicle keys.
Monitor Guest Service Attendant performance and ensure service meets hotel expectations.
Accommodate guest requests accurately and efficiently.
Coordinate group luggage requirements.
Monitor departmental equipment and supplies for cleanliness and working condition.
Prepare equipment and department repair work orders and distribute them to Engineering.
Maintain the condition of the lobby, hotel entrance, bell desk, and luggage storage areas.
Prepare and submit daily and weekly payroll records and tip distributions.
Document pertinent information in the log book daily.
Maintain operating supplies and equipment, including reasonable par stocks.
Comply with attendance rules and maintain regular attendance; be available to work regularly.
Perform other job-related duties as assigned.