Parking Operations Account Supervisor - Kissimmee
About The Position
The Account Supervisor performs a variety of tasks to support smooth parking facility operations. The role monitors the facility, responds to customer inquiries, and fills an entry-level management role. The supervisor works closely with team members, Account Managers, and Senior Agents to ensure quality and safety standards are met. Responsibilities include patrolling the assigned area, enforcing parking rules, issuing warnings or citations, arranging towing when applicable, processing customer payments, recording citation and violation information, conducting lot audits and car counts, and reporting damage, incidents, and safety concerns. The supervisor may also provide traffic control, park cars, oversee employee performance, and guide staff. The position may require responding to calls, emails, or texts outside regular business hours and working at other locations as directed.
Requirements
- Valid driver’s license.
- Ability to comfortably drive and operate both standard and automatic transmission vehicles.
- Good communication skills.
- Ability to maintain a professional image.
Nice To Haves
- Three years of licensed driving experience.
- Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.
- Previous management experience in the parking, hospitality, or service industry.
Responsibilities
- Patrol assigned areas on foot, by golf cart, or by truck to observe parking violations involving automobiles, motorcycles, and commercial vehicles.
- Enforce location rules by placing warning tickets or citations on vehicles subject to towing and arrange towing for abandoned vehicles, vehicles with expired licenses, or illegally parked vehicles.
- Issue tickets or citations for expired meters and parking violations, including misuse of designated or timed zones or lots, parking in crosswalks or sidewalks, improperly parked motorcycles, and parking in preferential areas.
- Respond promptly to customers to process payments.
- Communicate professionally and respectfully with guests, assist with questions, problems, and concerns, and relay information to the Account Manager or Senior Agent as necessary.
- Record and enter required citation and violation data, including the time, date, and location of an infraction and vehicle license plate, make, model, and color.
- Use time management and report-writing skills to complete job duties.
- Conduct lot audits and car counts at designated locations and times.
- Inform management about faded curb paint, vandalized signs, other damage, and safety issues.
- Immediately report accidents, incidents, or safety concerns to the Account Manager.
- Provide traffic control when necessary.
- Safely park cars as needed.
- Oversee employee performance.
- Provide guidance to staff.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
