Parking Operations Account Supervisor - Tulsa
About The Position
The Parking Operations Account Supervisor performs a variety of tasks to support smooth parking facility operations. The role monitors the facility, responds to customer inquiries, and fills an entry-level management role. The supervisor works with team members, Account Managers, and Senior Agents to ensure quality and safety standards are met. The position is based at Premium Parking Tulsa in Tulsa, Oklahoma, is full time, and has a stated hourly pay range of $22.00–$25.00. The shift varies. The supervisor patrols assigned areas, enforces parking rules, issues citations, responds to customers and processes payments, records violation details, conducts lot audits and car counts, reports damage and safety concerns, provides traffic control when needed, parks cars safely, and oversees and guides staff. The role may require work communications outside regular business hours and work at other locations as directed.
Requirements
- Valid driver's license.
- Ability to comfortably drive and operate both standard and automatic transmission vehicles.
- Good communication skills.
- Ability to maintain a professional image.
- Ability to bend, sit, and stand repeatedly; pull and push consistently, including opening and closing car doors; and bend and twist when getting into and out of a vehicle.
- Ability to lift up to 50 pounds and push up to 100 pounds on a luggage cart.
- Ability to stand, walk, and/or jog for an entire shift.
- Depth perception sufficient to identify which of several objects is closer or farther away.
- Ability to work outdoors in all weather conditions, including rain, cold, heat, and humidity.
- May be required to answer phone calls, emails, or texts outside regular business hours.
- May be required to work at other locations as directed by the supervisor.
Nice To Haves
- Three years of licensed driving experience.
- Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.
- Previous management experience in the parking, hospitality, or service industry.
Responsibilities
- Patrol assigned areas on foot, by golf cart, or by truck to observe parking violations.
- Enforce location rules by placing warning tickets or citations on vehicles subject to towing and arranging towing for abandoned vehicles, vehicles with expired licenses, or illegally parked vehicles.
- Issue tickets or citations for expired meters and other parking violations, including improper use of designated or timed zones and lots, parking in crosswalks or on sidewalks, improperly parked motorcycles, and parking in preferential areas.
- Respond promptly to customers and process payments.
- Communicate professionally and respectfully with guests to address questions, problems, and concerns; relay information to the Account Manager or Senior Agent as needed.
- Record and enter required citation and violation data, including the time, date, and location of the infraction and vehicle details.
- Use time management and report-writing skills to complete work.
- Conduct lot audits and car counts at designated locations and times.
- Inform management about faded curb paint, vandalized signs, damage, and safety issues.
- Immediately report accidents, incidents, and safety concerns to the Account Manager.
- Provide traffic control when necessary.
- Safely park cars as needed.
- Oversee employee performance and provide guidance to staff.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
