Parking Manager - The National

Coury Hospitality • Oklahoma City, OK

1d

About The Position

The National is hiring a Parking Manager to oversee daily valet operations and support Front Desk and Guest Services operations as needed. The role is hands-on and guest-facing, focused on providing safe, efficient, welcoming arrivals and departures while upholding the service standards and distinctive character of an Autograph Collection hotel. The Parking Manager may serve as Manager on Duty when scheduled, overseeing property operations and responding to guest and operational needs.

The position leads and develops team members, supports staffing and administrative processes, resolves guest concerns, and collaborates with departments across the hotel to deliver a cohesive guest experience. The role requires flexible availability, including evenings, weekends, and holidays, and involves working indoors and outdoors in varying weather conditions.

Requirements

• Previous hospitality leadership experience in valet, parking, guest services, or front office operations.
• Strong understanding of guest service standards in an upscale or luxury hospitality setting.
• Proven ability to lead teams, manage high-volume operations, and handle guest concerns professionally.
• Strong focus on safety, accountability, and operational efficiency.
• Excellent communication, organization, and problem-solving skills.
• Ability to remain calm and effective in a fast-paced, guest-facing environment.
• Flexible availability, including evenings, weekends, and holidays.
• Valid driver’s license with a clean driving record.
• Ability and willingness to safely operate a variety of guest vehicles, including automatic and manual transmission vehicles, as needed.
• Ability to stand and walk for extended periods, work indoors and outdoors in varying weather conditions, move quickly between valet, lobby, and front desk areas, and lift up to 25 lbs as needed.

Nice To Haves

• Experience in a full-service or luxury hotel environment.
• Familiarity with Autograph Collection or branded hotel standards.
• Working knowledge of Lightspeed property management systems.
• Experience with Flash Valet or similar valet management software.
• Previous leadership experience in valet or parking operations.

Responsibilities

• Oversee daily valet operations and ensure efficient, safe, and welcoming guest arrival and departure experiences.
• Lead, train, schedule, and coach valet team members to meet service expectations, safety standards, and operational needs.
• Maintain a visible, hands-on presence at the valet stand and other guest-facing areas, particularly during peak arrival and departure periods.
• Monitor vehicle flow, parking procedures, key control, vehicle retrieval times, and overall valet efficiency.
• Ensure valet operations comply with company policies, safety standards, driving requirements, and established procedures.
• Respond to and document vehicle incidents, guest concerns, accidents, and other operational issues.
• Monitor guest feedback and operational performance, and identify opportunities to improve efficiency and the guest experience.
• Collaborate with Front Office, Security, Engineering, Housekeeping, and Food & Beverage to support a cohesive guest experience.
• Provide leadership and operational support to Front Desk and Guest Services as needed, including check-in, check-out, guest communication, and lobby coverage.
• Assist with coaching and developing Front Desk and Guest Services team members.
• Act as an escalation point for guest concerns and resolve issues professionally and efficiently.
• Serve as Manager on Duty when scheduled, overseeing property operations and responding to guest and operational needs.
• Ensure brand standards, service protocols, and property procedures are upheld throughout the guest experience.
• Foster a positive, accountable, and service-oriented team culture.
• Support hiring, onboarding, training, coaching, and performance management for supervised team members.
• Assist with scheduling, timekeeping, payroll review, and labor management.
• Ensure appropriate staffing levels based on business volume and operational needs.
• Complete incident reports, daily logs, coaching documentation, and operational follow-up as required.
• Participate in leadership meetings, service reviews, and property initiatives.
• Partner with hotel leadership to improve guest satisfaction, team performance, and operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed