Parking Manager - The National

Coury Hospitality•Oklahoma City, OK

2d•Onsite

About The Position

The Parking Manager oversees daily valet operations at The National, supporting safe, efficient, and welcoming guest arrivals and departures. The role leads and develops valet team members, maintains a hands-on presence in guest-facing areas, monitors vehicle flow and valet procedures, and addresses guest concerns and operational incidents. It also provides operational leadership and support to Front Desk and Guest Services as needed, including serving as Manager on Duty when scheduled. The Parking Manager works with other hotel departments and leadership to uphold service and brand standards, manage staffing and administrative processes, and improve guest satisfaction and operational efficiency.

Requirements

Previous hospitality leadership experience in valet, parking, guest services, or front office operations.
Strong understanding of guest service standards in an upscale or luxury hospitality setting.
Proven ability to lead teams, manage high-volume operations, and handle guest concerns professionally.
Strong focus on safety, accountability, and operational efficiency.
Excellent communication, organization, and problem-solving skills.
Ability to remain calm and effective in a fast-paced, guest-facing environment.
Flexible availability, including evenings, weekends, and holidays.
Valid driver’s license with a clean driving record.
Ability and willingness to safely operate a variety of guest vehicles, including automatic and manual transmission vehicles, as needed.
Ability to stand and walk for extended periods, work indoors and outdoors in varying weather, and move quickly between valet, lobby, and front desk areas.
Ability to lift up to 25 lbs as needed.

Nice To Haves

Experience in a full-service or luxury hotel environment.
Familiarity with Autograph Collection or branded hotel standards.
Working knowledge of Lightspeed property management systems.
Experience with Flash Valet or similar valet management software.
Previous leadership experience in valet or parking operations.

Responsibilities

Oversee daily valet operations and guest arrival and departure experiences.
Lead, train, schedule, and coach valet team members.
Maintain a visible, hands-on presence at the valet stand and other guest-facing areas, especially during peak periods.
Monitor vehicle flow, parking procedures, key control, vehicle retrieval times, and valet efficiency.
Ensure valet operations follow company policies, safety standards, driving requirements, and established procedures.
Respond to and document vehicle incidents, guest concerns, accidents, and other operational issues.
Monitor guest feedback and operational performance, and identify improvement opportunities.
Collaborate with Front Office, Security, Engineering, Housekeeping, and Food & Beverage.
Provide leadership and operational support to Front Desk and Guest Services as needed.
Support check-in, check-out, guest communication, and lobby coverage when operational needs require.
Assist with coaching and developing Front Desk and Guest Services team members.
Escalate and professionally resolve guest concerns.
Serve as Manager on Duty when scheduled, overseeing property operations and responding to guest and operational needs.
Ensure brand standards, service protocols, and property procedures are upheld.
Foster a positive, accountable, and service-oriented team culture.
Support hiring, onboarding, training, coaching, and performance management for supervised team members.
Assist with scheduling, timekeeping, payroll review, and labor management.
Maintain appropriate staffing levels based on business volume and operational needs.
Complete incident reports, daily logs, coaching documentation, and operational follow-up.
Participate in leadership meetings, service reviews, and property initiatives.
Partner with hotel leadership to improve guest satisfaction, team performance, and operational efficiency.