Parking Field Operations Lead (Parking Officer III)

California State University•Fullerton, CA

10d•Onsite

About The Position

Under the general direction of the Associate Director of Parking and Transportation Services, the Parking Field Operations Lead (Parking Officer III) coordinates, oversees, and provides lead work direction for parking enforcement and field operations. The role plans, organizes, and oversees daily field operations, staffing assignments, parking enforcement activities, and special-event traffic control to support equitable, efficient, safe, and compliant campus parking operations. The position applies independent judgment when interpreting university parking policies, procedures, and applicable regulations, and serves as an operational liaison among Parking and Transportation Services, campus departments, external partners, and the public. The role also supports an inclusive team environment that encourages information sharing and discussion of diverse perspectives. Other duties may be assigned. The position works year-round outdoors. The stated schedule is Monday through Friday, though it may vary according to department needs.

Requirements

High school diploma or equivalent.
Valid California driver’s license.
Three years of related experience.
Thorough knowledge of applicable procedures and regulations related to parking and traffic control.
Ability to exercise independent judgment and perform complex duties under limited supervision.
Strong analytical, problem-solving, and communication skills.
Ability to develop parking enforcement and traffic-event action plans and analyze traffic flow and capacity.
Ability to analyze unit performance and operational effectiveness and recommend operational or procedural changes.
Ability to establish and maintain cooperative working relationships with campus and community stakeholders.
Strong planning and organizational skills, including the ability to plan and schedule unit work and provide lead work direction.
Satisfactory completion of a background check, including a criminal records check.
Regular attendance is considered an essential job function.

Nice To Haves

One or more years of experience in parking operations.
Three or more years of lead work experience.
Experience in a university setting.
Parking Enforcement and Compliance Professional (PECP) certification.
Proficiency in T2 Flex and Microsoft Office.
Ability to anticipate operational problems and address them proactively.
Ability to communicate effectively and professionally, verbally and in writing.
Commitment to providing enforcement and customer service equitably and professionally to diverse students, faculty, and staff.

Responsibilities

Plan, organize, and oversee daily field operations and staffing assignments.
Coordinate and oversee parking enforcement activities and special-event traffic control.
Apply university parking policies, procedures, and applicable regulations using independent judgment.
Serve as an operational liaison between Parking and Transportation Services, campus departments, external partners, and the public.
Coordinate parking programs and functions, including researching and analyzing operations and recommending procedural or operational changes.
Develop action plans for parking enforcement and traffic events, including analyzing traffic flow and capacity.
Analyze unit performance and operational effectiveness and recommend changes.
Establish and maintain cooperative relationships with campus and community stakeholders.
Plan and schedule unit work and provide lead work direction to others.
Ensure parking equipment, parking lot maintenance, and parking program social media and marketing information are current.
Support an inclusive team environment that encourages information sharing and open discussion of diverse perspectives.
Perform other duties as assigned.