Associate, Parking Operations Field Support

DFW International Airport•Grapevine, TX

8d•Onsite

About The Position

Under the general supervision of the Parking Operations Field Supervisor, the Field Specialist operates a staff vehicle to conduct parking space inventory audits in garages and surface lots and produces accurate reports to support parking operations. The role provides customer service by sharing real-time parking availability information, conducting courtesy patrols, and addressing parking-related concerns. It also monitors parking systems and facilities, reports operational and safety issues, and supports environmental observations.

Requirements

Completion of high school curriculum or equivalent.
At least one year of experience in a customer service working environment.
At least one year of driving experience.
Possession of a valid Class C driver's license.
Any equivalent combination of education and/or experience may be substituted for the stated education and experience.
Ability to communicate clearly using a two-way radio and mobile telephone.
Ability to operate a vehicle for extended periods daily.
Ability to work flexible rotating shifts, including nights, weekends, and holidays, as assigned during shift bids.
Ability to report to work during inclement weather and emergency situations.
Ability to lift and carry items weighing up to 25 pounds.
Ability to operate standard office equipment and mobile technology.
Ability to operate MLPI systems, vehicle-mounted software, and parking enforcement tools.
Ability to operate vehicle tire inflation and jump-start equipment.
Ability to perform basic mathematical computations, including percentages.
Ability to prepare and maintain accurate manual and electronic logs and reports.
Ability to read, interpret, and accurately report operational information.
Ability to communicate clearly and professionally, orally and in writing, with employees, contractors, leadership, and the public.
Ability to establish and maintain effective working relationships with internal and external stakeholders.
Ability to apply sound judgment in problem solving and decision making with limited supervision.
Ability to perform effectively in a fast-paced operational environment.
Basic typing skills; typing speed is not required.
Skill using Microsoft Office applications (Outlook, Teams, Excel, Word, PowerPoint, and SharePoint) and mobile devices such as tablets.
Pass a pre-employment drug test and submit to random drug screening during employment in this safety-sensitive position.
Have a good private driving record: no more than two moving-violation convictions in the last 36 months and no DWI convictions in the last 60 months.

Responsibilities

Operate a staff vehicle equipped with Mobile License Plate Inventory (MLPI) systems and software to track parking occupancy and conduct physical parking audits.
Conduct daily vehicle counts and submit occupancy reports to the Field Support Lead.
Monitor parking guidance systems, signage, and variable message boards for accuracy and report discrepancies.
Provide customer courtesy patrol services, including jump starts, tire inflation, and help locating vehicles in airport garages and lots.
Identify and report maintenance issues in terminal garages, surface lots, and roadways, including issues with signage, lighting, and cleanliness.
Maintain operational reports, including parking space capacity, courtesy patrol logs, and daily inventory counts.
Respond to and resolve customer service issues in parking garages, surface lots, and facilities.
Monitor and report malfunctioning parking equipment and system outages, including software systems, entry/exit gates, and payment devices.
Activate directional and informational signage during high occupancy or special events to guide parking traffic.
Observe and report public safety or security concerns to the Department of Public Safety (DPS) and/or the Integrated Operations Center (IOC).
Support the Environmental Affairs Department by reporting observed environmental concerns and assisting with field observations as needed.
Perform other duties as assigned.