Field Operations Support Associate

Kinter • Waukegan, IL

1d • $50,000 - $60,000 • Remote

About The Position

The Field Operations Support Associate travels to customer retail locations to survey stores for electronic shelf label (ESL) conversion readiness and determine the Kinter components required. The role measures fixtures and counts parts, records findings in Microsoft Excel and internal templates, and tests product fit and function across different retail fixture environments according to established standards and guidelines. It also supports day-to-day operations through reporting, technology systems, and process-improvement activities.

The standard schedule is typically Monday through Friday, though hours may need to vary during travel weeks based on flight schedules, store access windows, and project timelines. The role is remote with frequent customer-site visits, averaging 50–75% travel. The stated fixed pay range is $50,000–$60,000, commensurate with experience. The position has no supervisory responsibilities.

Requirements

• High school diploma required.
• Prior customer service experience required.
• Valid driver’s license and REAL ID or passport required for air travel.
• Strong attention to detail, accuracy, and organizational skills.
• Proficiency with Microsoft Office Suite.
• Clear verbal and written communication skills.
• Basic math and measurement skills, including comfort using tape measures, calipers, and related tools.
• Ability to troubleshoot or adapt when faced with unique or unfamiliar situations.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Travel to customer retail locations to conduct ESL conversion readiness surveys and identify required components.
• Take accurate measurements and part counts, documenting data in Microsoft Excel and internal templates.
• Test product fit and functionality in retail fixture environments in accordance with established standards and guidelines.
• Document field findings, fixture conditions, and exceptions through reports and photographs.
• Assist with operational support activities, including reporting, data entry, and process coordination.
• Support technology systems, software tools, and applications used in field and operational workflows.
• Troubleshoot routine technical or process-related issues to minimize operational disruptions.
• Collaborate with cross-functional teams, vendors, and internal stakeholders to support project execution.
• Track and maintain accurate operational data and documentation.
• Escalate unclear or unfamiliar installation situations to Product Development for direction.
• Interact professionally with customer store staff and represent Kinter positively.
• Perform additional duties as assigned.

Benefits

• Generous paid time off (PTO) and paid holidays.
• Medical, dental, and vision insurance fully covered for the employee by Kinter, with no payroll deductions.
• Fully employer-funded pension plan; contributions start after one year, the plan is fully vested after five years, and there are no paycheck deductions.
• Long-term growth potential and opportunities to advance within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED