Field Operations Support Assistant

SCI Shared Resources•Seattle, WA

About The Position

Provides administrative and clerical support to a funeral home, cemetery, crematory, or a combination of these facilities. Greets the public and provides general information about services in a polite manner, aiming to meet and exceed customer expectations. Supports documentation, scheduling, payments, inventory, installation orders, accounts payable, obituaries, reception, and other location needs while maintaining compassionate and professional relationships with client families and community partners.

Requirements

High school diploma or equivalent.
1–2 years of experience in an office clerical or customer service capacity.
Experience working in a customer-focused and fast-paced professional environment.
Working knowledge of office equipment, including computers, calculators, copiers, printers, and fax machines, consistent with experience.
Basic mathematics skills.
Good verbal and written communication skills.
Strong organizational skills and attention to detail.
High level of compassion and integrity.
Ability to maintain confidentiality.

Nice To Haves

Experience with the MS Office Suite.

Responsibilities

Prepares death certificates, prayer cards, and related documents.
Completes required permits and certificates.
Prepares and processes veterans’ paperwork.
Prepares paperwork for marker and monument placement.
Ensures documentation supporting requested products and services is accurate and complies with state and federal regulations and company rules.
Prepares and distributes daily schedules, reports, and documents.
Receives and processes payments and contracts.
Coordinates ordering of memorials and related products and controls storage inventory for vaults and markers.
Orders office supplies.
Oversees processing of installation orders to grounds and maintenance departments.
Processes accounts payable transactions.
Assists with preparation of obituaries.
Assists Location Management, Sales, Family Service Counselors, and payroll as needed.
Acts as backup to the Receptionist.
Greets family members and friends.
Communicates client families’ needs promptly and accurately to the appropriate staff member.
Conveys concern and empathy to client family members at all times.
Responds to customer inquiries by telephone, internet, and in person.
Maintains professional and cooperative relationships with the county clerk, medical examiner, and physicians.