Field Operations Support Assistant

Service Corporation International•Bonita, CA

1d•Onsite

About The Position

Provides administrative and clerical support to a funeral home, cemetery, crematory, or a combination of these facilities. Greets the public, provides general information about services, and responds to customer inquiries with the goal of meeting and exceeding customer expectations. The role also supports location management, sales, family service counselors, and payroll, and serves as backup to the receptionist.

Requirements

High school diploma or equivalent.
1–2 years of experience in an office clerical or customer service capacity.
Experience working in a customer-focused, fast-paced professional environment.
Working knowledge of office equipment, including computers, calculators, copiers, printers, and fax machines, consistent with experience.
Basic mathematics skills.
Good verbal and written communication skills.
Strong organizational skills and attention to detail.
High level of compassion and integrity.
Ability to maintain confidentiality.

Nice To Haves

Experience with the MS Office Suite.

Responsibilities

Prepare death certificates, prayer cards, and related documents.
Complete required permits and certificates.
Prepare and process veterans’ paperwork.
Prepare marker and monument placement paperwork.
Ensure documentation supporting requested products and services is accurate and complies with state and federal regulations and company rules.
Prepare and distribute daily schedules, reports, and documents.
Receive and process payments and contracts.
Coordinate memorial and related-product orders and control storage inventory for vaults and markers.
Order office supplies.
Oversee processing of installation orders to grounds and maintenance departments.
Process accounts payable transactions.
Assist with preparation of obituaries.
Assist location management, sales, family service counselors, and payroll as needed.
Act as backup to the receptionist.
Greet family members and friends.
Communicate client families’ needs promptly and accurately to the appropriate staff member.
Convey concern and empathy to client family members at all times.
Respond to customer inquiries by telephone, internet, and in person.
Maintain professional and cooperative relationships with the county clerk, medical examiner, and physicians.