Field Operations Support Assistant
SCI Shared Resources•Houston, TX
About The Position
Provides administrative and clerical support to a funeral home, cemetery, crematory, or a combination of these facilities. Greets the public and provides general information about services in a polite manner, with the goal of meeting and exceeding customer expectations. Supports location management, sales, family service counselors, and payroll as needed, and serves as backup to the receptionist.
Requirements
- High school diploma or equivalent.
- 1–2 years of experience in an office clerical or customer service capacity.
- Experience working in a customer-focused, fast-paced professional environment.
- Working knowledge of office equipment, including computers, calculators, copiers, printers, and fax machines, consistent with experience.
- Basic mathematics skills.
- Good verbal and written communication skills.
- Strong organizational skills and attention to detail.
- High level of compassion and integrity.
- Ability to maintain confidentiality.
Nice To Haves
- MS Office Suite experience preferred.
Responsibilities
- Prepares death certificates, prayer cards, and related documents.
- Completes required permits and certificates.
- Prepares and processes veterans’ paperwork.
- Prepares marker and monument placement paperwork.
- Ensures documentation supporting requested products and services is accurate and complies with state and federal regulations and company rules.
- Prepares and distributes daily schedules, reports, and documents.
- Receives and processes payments and contracts.
- Coordinates memorial and related product orders and controls storage inventory for vaults and markers.
- Orders office supplies.
- Oversees processing of installation orders to grounds and maintenance departments.
- Processes accounts payable transactions.
- Assists with preparing obituaries.
- Assists location management, sales, family service counselors, and payroll as needed.
- Acts as backup to the receptionist.
- Greets family members and friends.
- Communicates client families’ needs promptly and accurately to the appropriate staff member.
- Conveys concern and empathy to client family members at all times.
- Responds to customer inquiries by telephone, internet, and in person.
- Maintains professional and cooperative relationships with county clerks, medical examiners, and physicians.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
