Field Operations Support Assistant

Service Corporation International•Bonita, CA

About The Position

Provides administrative and clerical support to a funeral home, cemetery, crematory, or a combination of these facilities. Greets the public and provides general information about services in a polite manner, with the goal of meeting and exceeding customer expectations. The role supports location management, sales, family service counselors, and payroll, and serves as a backup receptionist. It requires compassion, professionalism, accuracy, and confidentiality when working with client families and external partners.

Requirements

High school diploma or equivalent.
One to two years of experience in an office clerical or customer service capacity.
Experience working in a customer-focused and fast-paced professional environment.
Working knowledge of office equipment, including computers, calculators, copiers, printers, and fax machines, consistent with experience.
Basic mathematics skills.
Good verbal and written communication skills.
Strong organizational skills and attention to detail.
High level of compassion and integrity.
Ability to maintain confidentiality.

Nice To Haves

Experience with the MS Office Suite.

Responsibilities

Prepares death certificates, prayer cards, and related documents.
Completes required permits and certificates.
Prepares and processes veterans’ paperwork.
Prepares paperwork for marker and monument placement.
Ensures documentation supporting requested products and services is accurate and complies with state and federal regulations and company rules.
Prepares and distributes daily schedules, reports, and documents.
Receives and processes payments and contracts.
Coordinates memorial and related-product orders and controls storage inventory for vaults and markers.
Orders office supplies.
Oversees processing of installation orders for grounds and maintenance departments.
Processes accounts payable transactions.
Assists with preparing obituaries.
Assists location management, sales, family service counselors, and payroll as needed.
Acts as backup to the receptionist.
Greets family members and friends.
Communicates client families’ needs promptly and accurately to the appropriate staff member.
Shows concern and empathy toward client family members.
Responds to customer inquiries by telephone, internet, and in person.
Maintains professional and cooperative relationships with county clerks, medical examiners, and physicians.