Field Operations Support Assistant

SCI Shared Resources • Humacao, PR

2d

About The Position

Provides administrative and clerical support to a funeral home, cemetery, crematory, or a combination of these facilities. Greets the public and provides general information about services in a polite manner, with the goal of meeting and exceeding customer expectations. The role supports location management, sales, family service counselors, and payroll, and serves as a backup receptionist.

Requirements

• High school diploma or equivalent.
• 1–2 years of experience in an office clerical or customer service capacity.
• Experience working in a customer-focused, fast-paced professional environment.
• Working knowledge of office equipment, including computers, calculators, copiers, printers, and fax machines, consistent with experience.
• Basic mathematics skills.
• Good verbal and written communication skills.
• Strong organizational skills and attention to detail.
• High level of compassion and integrity.
• Ability to maintain confidentiality.

Nice To Haves

• Experience with the MS Office Suite.

Responsibilities

• Prepare death certificates, prayer cards, and related documents.
• Complete required permits and certificates.
• Prepare and process veterans’ paperwork.
• Prepare marker and monument placement paperwork.
• Ensure documentation supporting requested products and services is accurate and complies with state and federal regulations and company rules.
• Prepare and distribute daily schedules, reports, and documents.
• Receive and process payments and contracts.
• Coordinate memorial and related-product orders and control storage inventory for vaults and markers.
• Order office supplies.
• Oversee processing of installation orders to grounds and maintenance departments.
• Process accounts payable transactions.
• Assist with the preparation of obituaries.
• Assist location management, sales, family service counselors, and payroll as needed.
• Act as backup to the receptionist.
• Greet family members and friends.
• Communicate client families’ needs promptly and accurately to the appropriate staff member.
• Convey concern and empathy to client family members at all times.
• Respond to customer inquiries by telephone, internet, and in person.
• Maintain professional and cooperative relationships with the county clerk, medical examiner, and physicians.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED