Associate Director of Parking Operations

Universities of Wisconsin•Madison, WI

1d•$120,000•Onsite

About The Position

The Associate Director of Parking Operations is a leadership role in the Division of Facilities Planning & Management (FP&M), Department of Transportation Services. The position oversees day-to-day operations for Field Services (Enforcement and Maintenance) and Booths/Dispatch, leads departmental operational projects, supports initiatives such as the EV charging program, and provides strategic operational recommendations. It is a peer role to the Associate Directors of Parking Technology and Administrative Services – Transportation & Parking. The position directly supervises two or more managers and provides leadership to frontline and supervisory staff across all shifts. It is responsible for maintaining 24/7 dispatch-office coverage and consistent staffing and service at hospital garage cashier booths. The Associate Director also serves as a primary liaison with campus and community partners, including UW Police Department, City of Madison Parking, and UW Health. This is an ongoing/renewable, full-time position at 100% FTE. Hours are generally scheduled onsite between 8:30 a.m. and 5:30 p.m., Monday through Friday; nights and weekends may be required. The minimum annual salary is $120,000, negotiable based on experience and qualifications.

Requirements

Valid driver’s license that meets UW Risk Management Standards.
Five years of demonstrated experience supervising and developing staff, including hiring, onboarding, coaching, performance management, and fostering a collaborative team culture.
Five years of professional experience leading administrative, operational, financial, transportation, or customer-focused programs of comparable scope and complexity.
Experience managing and developing budgets and financial operations, including revenue forecasting, financial analysis, and data-informed decision-making.

Nice To Haves

High school diploma or equivalent is preferred.
Experience managing a parking or transportation program in a higher education or healthcare environment is strongly preferred; relevant experience in higher education, municipal government, healthcare, airport operations, or similarly complex organizations will also be considered.
Demonstrated experience developing and implementing strategic parking and transportation initiatives aligned with organizational goals, customer needs, and long-term campus or institutional priorities.
Experience leading organizational change initiatives and implementing new systems, technologies, policies, or operational processes.
Parking Transportation Mobility Professional (PTMP) Certificate.

Responsibilities

Oversee day-to-day operations of Field Services (Enforcement and Maintenance) and Booths/Dispatch.
Directly supervise two or more managers and provide operational leadership to frontline and supervisory staff across all shifts.
Lead talent management for assigned areas, including staffing, employee development, performance management, training, and succession planning.
Develop recommendations to improve employee engagement, professional development, and workforce effectiveness across Parking Operations.
Lead cross-functional projects and operational initiatives from planning through implementation, using project management best practices.
Manage operational aspects of the department’s EV charging program and support strategic initiatives.
Maintain 24/7 dispatch-office coverage and ensure consistent staffing and service at hospital garage cashier booths.
Manage and support department initiatives and service contracts, including vendor coordination, contract compliance, performance monitoring, and continuous service improvement.
Coordinate and integrate parking operations into campus plans and directions, ensuring consistency with applicable laws, Board of Regents directions, and university strategies.
Recommend parking initiatives and policy or procedural changes to better meet campus and customer needs.
Manage unit budgets to support long-term solvency and meet fiscal commitments to funded parking improvements.
Establish timely communications with departments and student groups to coordinate campus access programs with construction and maintenance activities.
Develop and communicate strategic vision and policy direction consistent with overall campus direction.
Communicate policy and procedural changes to faculty, staff, student groups, campus customers, and departmental stakeholders.
Serve as a primary liaison with campus and community partners, including UW Police Department, City of Madison Parking, and UW Health.
Exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and approving hours worked for at least 2.0 FTE employees.