Associate Director of Operations

Cardinal Group Companies•Denver, CO

10h•$155,000 - $165,000

About The Position

The Associate Director of Operations supports the Director of Operations in managing a designated portfolio of communities. The role assists with property operations, financial performance, client relations, team leadership, and business development. It includes oversight of an assigned portfolio, budgeting and business planning, monitoring financial results and reporting, supporting and mentoring Portfolio Managers and other team members, and helping implement sales, leasing, operational, and resident-retention plans. The Associate Director also contributes to client relationships and new business activities, assists with special projects, and represents the company at industry events and conferences as needed. The position requires at least five years of property-management experience focused on property operations and a bachelor's degree. A master's degree is preferred. The role involves travel as needed and is primarily based in an office, with frequent visits to apartment buildings and property amenities, including outdoor areas and exposure to varying weather and environmental conditions. The salary range in Colorado is $155,000–$165,000, with bonus potential.

Requirements

At least 5 years of property-management experience focused on property operations.
Bachelor's degree required.
Strong leadership, communication, and interpersonal skills.
Ability to analyze data, identify trends, and develop effective solutions.
Experience with property-management software and financial reporting.
Excellent organizational and time-management skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.
Ability to travel as needed.

Nice To Haves

Master's degree preferred.

Responsibilities

Provide oversight and management of an assigned portfolio of communities.
Assist with preparing annual operating and capital budgets, marketing plans, and business plans.
Monitor monthly and quarterly financial performance and ensure accurate, timely client reporting.
Assist with onboarding new Portfolio Managers, lead portions of onboarding, and provide ongoing mentorship.
Implement, execute, and revise sales, leasing, and operational plans to achieve occupancy and revenue goals.
Analyze market trends and proactively adjust to changing conditions.
Assist in implementing and evaluating resident-retention programs.
Ensure compliance with company policies and procedures.
Assist with mentoring and performance management of direct reports, including client management, data and reporting reviews, performance reviews, coaching, and addressing performance issues.
Contribute to developing and implementing team goals and objectives.
Participate in hiring and onboarding team members.
Foster a positive and inclusive team environment.
Assist in developing and maintaining strong client relationships.
Participate in client pitches, meetings, and presentations.
Review Business Development budgets.
Help identify and convert opportunities for expanded client engagement.
Contribute to new business activities as required.
Assist the Director of Operations with special projects and other assigned duties.
Represent the company at industry events and conferences as needed.