Parking Lead

MOUNTAIN CAPITAL PARTNERS•FLAGSTAFF, AZ

2d•Onsite

About The Position

The Parking Lead oversees daily parking operations and logistics at Arizona Snowbowl, ensuring vehicles are parked safely and efficiently while maximizing lot capacity. The role leads Parking Attendants by example and adapts assignments and staffing throughout the day in response to skier counts, traffic flow, and business demand. It also oversees snow preparation and recovery for parking areas and works to improve the guest and team experience. The position directly supervises Parking Attendants, including training, directing, coaching, setting expectations, reinforcing policies, adjusting staffing, checking time punches, and providing operational feedback to the Fleet & Transportation Manager. The work takes place in a cold alpine environment, with 50–85% of the workday potentially spent outdoors. Arizona Snowbowl is an Equal Opportunity Employer and may provide reasonable accommodations to enable individuals with disabilities to perform the role’s essential functions.

Requirements

Prior customer service experience.
Leadership experience.
Valid driver's license, confidence driving in mountain conditions, and a suitable driving record.
Completion of de-escalation and CALM techniques training.
Ability to speak effectively before groups of guests and employees and use translation applications with non-English speakers.
Reliable transportation and willingness to arrive and work early mornings.
Personal cold-weather gear suitable for mountain conditions, including snow boots or other proper shoes, a warm winter jacket, gloves, a hat, and waterproof or water-resistant pants.
Ability to stand and walk for long periods, up to 8 hours; frequently lift and/or move up to 50 pounds; and maneuver on uneven surfaces.

Nice To Haves

Current CPR and First Aid certifications.
Spanish fluency.

Responsibilities

Direct daily parking flow, address traffic interruptions, and staff checkpoints as parking lots fill.
Assign attendants to lots based on projected skier counts, manage their transportation, and adjust assignments as traffic changes.
Monitor lot availability and park vehicles safely and efficiently across all lots, including Fort Valley, to maximize capacity.
Open and close parking lots, set up traffic-control signage, and move equipment weighing up to 50 pounds.
Manage icy road conditions by updating electronic signs and pacing or closing traffic on the quarter-mile road until plows clear ice and apply cinders.
Answer guest questions about parking, lot availability, and loading and unloading areas.
Communicate with shuttle, plow, tour bus, and city bus drivers to support smooth and safe operations.
Prepare parking areas and vehicles for snow events by storing signs, pylons, and barriers, clearing plow areas, and mounting snow chains; redeploy equipment after snow removal.
Direct and assist staff with snow removal and trash collection, keeping lots and the Hart Prairie Lodge drop-off area clean.
Operate company vehicles safely, report maintenance needs, and stock vehicles with tools for the next day's conditions.
Distribute and track team equipment, including radios, jackets, and traction devices, and document lost or damaged items.
Partner with Security and Ski Patrol on parking lot safety and emergencies, keeping parking areas clear for emergency vehicle access.
Directly supervise Parking Attendants; train, direct, and coach them during shifts, lead by example, and monitor team morale.
Communicate daily expectations and reinforce department and resort policies with the team and guests.
Adjust staffing during shifts to match business demand and control labor costs; verify that time punches are accurate and complete.
Collect Daily Notes and provide the Fleet & Transportation Manager with input on hiring, attendant performance, and operational improvements.