Lead Parking Supervisor | Part-Time | State Farm Arena Parking

Oak View Group•Atlanta, GA

About The Position

The Lead Parking Supervisor supports the execution of parking and traffic operations during events at State Farm Arena. The role provides hands-on leadership to frontline parking staff, helps manage traffic and parking activity, and serves as a point of contact for guests, employees, and the Parking & Mobility management team. It is suited to someone with experience in parking, traffic operations, parking enforcement, transportation, event operations, or another fast-paced customer-facing environment who can lead a team and make sound decisions in real time. The position is part-time and pays $21.40–$26.75 per hour. Part-time benefits include a 401(k) savings plan and 401(k) matching. The position will remain open until December 31, 2026.

Requirements

High school diploma, GED, or equivalent.
Strong customer service and interpersonal skills.
Knowledge of parking operations, traffic flow, parking regulations, or event-day operations.
Comfort using technology, including handheld devices, mobile applications, radios, and other operational systems.
Ability to communicate clearly and professionally with guests, employees, vendors, and team members.
Ability to make sound decisions and remain composed in a fast-paced environment.
Strong problem-solving and conflict-resolution skills.
Ability to coach, direct, and hold frontline staff accountable.
Ability to identify and appropriately escalate parking, traffic, safety, or guest-service issues.
Ability to multitask and prioritize changing operational needs.
Availability to work nights, weekends, holidays, and varying event schedules.
Ability to stand and walk for extended periods.
Ability to work outdoors in heat, cold, rain, and varying weather conditions.

Nice To Haves

4–6 years of prior parking, transportation, traffic control, parking enforcement, or event operations experience is strongly preferred.
Previous supervisory or lead experience is preferred.

Responsibilities

Lead and support Parking Ambassadors and Supervisors during live events.
Assist with coordinating parking, traffic, and guest-service operations.
Monitor traffic flow, parking availability, and overall lot conditions.
Assign staff to operational areas based on event needs.
Ensure staff are prepared, properly positioned, and following established procedures.
Guide and assist guests with parking, access, and venue information.
Support parking enforcement and access-control procedures by identifying and appropriately addressing parking violations and access issues.
Respond to guest concerns, resolving issues professionally or escalating them when appropriate.
Monitor staff performance and provide coaching and direction as needed.
Communicate operational updates, issues, and incidents to Parking & Mobility management.
Assist with event setup, ingress, egress, and closing operations.
Complete required operational and incident documentation.
Promote a safe, professional, and positive experience for guests and employees.
Perform other duties as assigned by Parking & Mobility management.