IT Coordinator - State Farm Arena

Compass Group • Atlanta, GA

3d • Onsite

About The Position

The IT Coordinator supports the technology needs of Levy operations at State Farm Arena, including POS systems, handheld devices, printers, payment hardware, and other venue technology. This role provides hands-on troubleshooting and real-time support during Hawks games, concerts, and special events while assisting with equipment setup, inventory, service requests, and issue resolution. The ideal candidate is organized, tech-savvy, and able to solve problems quickly in a fast-paced environment.

Requirements

• 1–3 years of experience in IT support, technical support, help desk, venue technology, or a related field.
• Candidates should be highly organized, detail-oriented, and comfortable troubleshooting technology in a fast-paced, event-driven environment.
• Strong communication, problem-solving, and customer service skills are required, along with the ability to prioritize multiple technical issues and provide support to users with varying levels of technical knowledge.
• Experience supporting POS systems, payment devices, printers, tablets, handheld devices, and other venue technology is preferred.
• 1-3 years of experience in administrative support, hospitality, concessions, or event operations.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Ability to manage schedules, staffing records, and compliance documentation.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong problem-solving and decision-making abilities.
• Ability to handle confidential information with professionalism.
• Conflict resolution and de-escalation skills.
• Ability to learn event-specific procedures, reports, and operational processes.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Support POS terminals, kiosks, handheld devices, printers, kitchen display systems, and payment hardware used through the venue.
• Perform pre-event technology checks (POS connectivity, devise readiness, network stability, printer functionality).
• Provide real-time event support during Hawks games, concerts, and special events, escalating issues quickly to keep stands operational.
• Coordinate post-event shutdowns, device resets, and incident documentation.
• Act as the first point of contact for IT incidents and service requests, logging, and prioritizing issues.
• Track ticket progress, communicate updates, and ensure timely resolution aligned with service expectations.
• Assist managers, supervisors, and stand leads with basic troubleshooting, password resets, and access issues.
• Maintain accurate inventories of POS units, tablets, scanners, radios, laptops, and peripherals across all Levy locations inside arena.
• Track device lifecycle from deployment through repair, replacement, or decommissioning.
• Coordinate installation, configuration, and updates for user devices and venue systems.
• Other duties as assigned.

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed