Stand Lead - State Farm Arena

Compass Group • Atlanta, GA

3d • Onsite

About The Position

The Concession Stand Lead is responsible for leading and organizing the operations at an assigned concession stand, bar, and/or portable carts to deliver a safe and friendly atmosphere at that one location. The stand lead is responsible for inventory and product, but not for ringing up product. The lead understands the content of the menu and ensures the timely delivery of food. Food safety and sanitation guidelines must be followed, as well as the set up and breakdown of service areas.

Requirements

• At least 1 year of experience in food service or hospitality
• Ability to lead by example in a fast-paced environment
• Must be able to communicate effectively with both team members and guests
• Demonstrate strong conflict resolution skills
• Maintain a positive and welcoming atmosphere
• Working knowledge of food and beverage offerings, inventory support, and guest service standards
• Must be able to work nights, weekends, and some holidays
• Must be able to work all Hawks home games

Responsibilities

• Completes and follows up on steps of service to ensure utmost guest satisfaction
• Understands and can describe menu offerings, packaging/presentation and pricing
• Helps with inventory and product management for the stand
• Conflict resolutions and de-escalation skills
• Ability to build rapport and create a welcoming atmosphere for guests
• Demonstrate physical stamina and agility required to be mobile for long periods of time throughout the day
• Lift/move materials and equipment up to 50 pounds
• Maintains service areas, employs good safety and sanitation practices, and adheres to company guidelines and house rules
• Takes inventory of supplies and equipment; maintains stock at required operational level
• Trains concessions team members
• Follows responsible alcohol services policies
• Communicates to guests and supervisors or managers
• Supports non-profit organizations and volunteers during events, and assists with food preparation when necessary
• Oversees accuracy of timekeeping and compliance with OSHA and Health Department regulations
• Contributes to the team; exhibits professionalism with customers, fellow employees and others
• Performs other duties as assigned

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed