Part Time Parking Operations Lead

City of Anaheim•Anaheim, CA

About The Position

The Anaheim Convention Center is seeking a customer service-oriented Part Time Parking Operations Lead to work in its Parking Division. The ACC is a large West Coast exhibit facility hosting trade shows, conventions, public events, and other gatherings. Under minimal supervision, the lead oversees parking operations, customer service, and the collection and accounting of parking fees. The position provides moderate supervision to Parking Lot Captains, Cashiers, and Attendants. This is an event-related, part-time, year-round position averaging 20 hours per week; a minimum number of hours is not guaranteed. Work hours are irregular, and availability for weekdays, early mornings, evenings, weekends, and holidays may be required. The selection process includes an Excel exam and an in-person oral interview. Employment is contingent on reference and background checks and passing a post-offer medical examination, including drug/alcohol screening.

Requirements

Prior journey-level experience working in parking and supervising events and event personnel.
Two to three years of experience handling large-volume payment transactions, including cash and electronic payments.
Must be at least 18 years old at the time of hire.
Basic math skills.
Working knowledge of Microsoft Office, including Excel.
Ability to supervise and lead event employees.
Ability to communicate orally and deal effectively and diplomatically with the public, supervisors, and fellow employees.
Ability to stand and walk for extended periods and work in inclement weather.
Availability for scheduling on weekdays, weekends, and holidays as assigned.

Responsibilities

Participate in the selection, training, and supervision of event staff; provide input on performance and evaluations; and discipline employees up to a counseling session.
Monitor parking-fee receipts and the handling of cash and electronic payments by Parking Lot Captains and Cashiers.
Account for and monitor cash, credit-card transactions, and electronic payments, including daily cash deposits and credit-card reconciliation.
Create schedules for Parking Lot Captains, Cashiers, and Attendants using a proprietary computerized scheduling system.
Coordinate with Anaheim Police Department staff, the Traffic Management Center, Disneyland, and event management staff to carry out parking and traffic plans.
Monitor staff efforts to prevent unauthorized vehicles from entering parking lots without payment during events and in non-contracted facility areas.
Prepare daily, weekly, and monthly reports, including cashier summaries, vault reconciliations, car projections, and event summaries.
Stay informed about the event schedule, including event types and attendees.
Respond quickly to adverse situations, determine an appropriate course of action, and implement necessary changes.
Respond to guest complaints, ensure customer service needs are met, and follow Anaheim Convention Center policies and guidelines.
Perform related duties and responsibilities as required.