Parking Enforcement Supervisor

Virginia Tech•Blacksburg, VA

22h•$54,000 - $60,000

About The Position

The Parking Enforcement Supervisor provides leadership within Parking Services to ensure consistent and effective enforcement of university parking rules and regulations throughout the year. Reporting to the Parking Services Assistant Manager, this position supervises Parking Enforcement Officers, oversees daily enforcement operations, and supports departmental customer-service, professionalism, and operational-efficiency expectations. The role combines supervisory and hands-on operational duties, including enforcement work and special-event support. The supervisor oversees staff schedules, training, performance, assignments, and coverage; monitors License Plate Recognition (LPR) operations and staff proficiency; and manages enforcement equipment, vehicles, uniforms, and supplies. The position also conducts routine inspections of parking facilities, signage, and lot markings, documents maintenance concerns, coordinates corrective work, and tracks requests through resolution. The incumbent supports customers and motorists, reviews operational activity and reports, and communicates concerns and improvement recommendations to management. This position is classified as emergency personnel. The incumbent must be available to report to work during university closures, inclement weather, and other emergencies. Overtime, weekend work, and special-event participation may be required based on departmental needs. A criminal conviction check is required.

Requirements

Previous experience or knowledge of parking enforcement, or other relevant experience.
Previous supervisory or leadership experience, including providing direction, communicating expectations, and overseeing employee performance.
Ability to understand university parking rules and regulations and communicate them clearly to customers and employees.
Ability to organize work schedules, coordinate daily assignments, and manage multiple operational priorities.
Strong organizational skills, including maintaining accurate records, monitoring operations, and preparing reports.
Ability to work in a fast-paced, deadline-oriented environment and remain professional and composed in stressful situations.
Demonstrated customer-service experience and ability to communicate effectively and resolve concerns involving diverse and dissatisfied customers.
Proficient computer skills and ability to learn and operate technology-based enforcement systems, review operational data, and generate reports.
Ability to obtain and maintain department-approved LPR certification or equivalent documented proficiency within 90 days of appointment.
Ability to coordinate equipment and vehicle maintenance and operational resources supporting daily enforcement activities.
Current valid driver's license.
Ability to safely operate a university/state vehicle, Kubota, three-wheeled motorized vehicle, and/or bicycle.
Ability to move and handle up to 50 pounds or more; stand and walk for long periods; work overtime when required; and work in varied weather conditions as needed.
Use of a body camera as part of the uniform and compliance with departmental body-camera policies.
Availability to report during university closures, inclement weather, and other emergencies; overtime, weekend work, and special-event work may be required.
Successful completion of a criminal conviction check.

Nice To Haves

Knowledge of the Virginia Tech campus.
Previous experience in parking enforcement, public safety, security, or a related operational environment.
Experience using LPR technology or similar automated enforcement systems.
Experience reviewing operational reports, analyzing data, and identifying opportunities to improve efficiency.
Experience developing employee schedules, coordinating field assignments, or overseeing operational coverage.
Experience using Microsoft Office or similar software.
Experience using a two-way radio.
Experience in a large commercial or university setting.
Experience training employees, evaluating performance, and providing coaching or corrective guidance.
Experience using Apple iPads, handheld citation devices, or other mobile technology.
Experience coordinating vehicle maintenance, equipment inventories, or facility maintenance needs.

Responsibilities

Supervise, schedule, train, and evaluate Parking Enforcement Officers, setting expectations and supporting employee performance.
Oversee daily enforcement operations, including staff assignments, zone coverage, and enforcement priorities; identify opportunities to improve efficiency.
Monitor LPR operations, equipment utilization, and reporting, and ensure personnel are trained and proficient in LPR technology, enforcement procedures, and departmental equipment.
Manage enforcement equipment, vehicles, uniforms, and supplies, coordinating maintenance, repairs, inspections, and replacements as needed.
Inspect parking signage and lot markings, document maintenance concerns, and coordinate with appropriate staff to address issues.
Ensure employees comply with departmental policies and procedures, including body-camera use, equipment operation, and safety requirements.
Assist management with special parking events, operational arrangements, and other departmental needs.
Provide oversight and assistance with customer concerns, motorist assistance, and enforcement situations requiring supervisory involvement.
Perform parking enforcement duties, including issuing citations, and assist with special-event parking as needed.
Review enforcement activity, staffing, zone coverage, and operational reports; identify concerns, recommend improvements, and communicate relevant information to management.
Inspect parking lots, garages, and other parking areas for maintenance needs, including paving, sealcoating, pavement markings, signage, barriers, and other infrastructure.
Document facility concerns, coordinate with appropriate personnel, and track maintenance requests through resolution.
Report to work during university closures, inclement weather, and other emergency situations; work overtime, weekends, and special events as departmental needs require.