Parking Enforcement Supervisor

Virginia Tech•Blacksburg, VA

2d•$54,000 - $60,000

About The Position

The Parking Enforcement Supervisor provides leadership within Parking Services to ensure consistent and effective enforcement of university parking rules and regulations throughout the year. Reporting to the Parking Services Assistant Manager, the position supervises Parking Enforcement Officers, oversees daily enforcement operations, and ensures departmental expectations for customer service, professionalism, and operational efficiency are met. The role combines supervisory and operational duties, including managing staff schedules and assignments, training and evaluating employees, overseeing License Plate Recognition operations, maintaining enforcement equipment and vehicles, monitoring parking areas and infrastructure, assisting with customer concerns and special events, and performing enforcement duties as needed. The position is classified as emergency personnel and requires availability to report during university closures, inclement weather, and other emergencies. Overtime, weekend work, and participation in special events may be required. A criminal conviction check is required.

Requirements

Previous experience or knowledge of parking enforcement, or other relevant experience.
Previous supervisory or leadership experience, including the ability to provide direction, communicate expectations, and oversee employee performance.
Ability to understand university parking rules and regulations and communicate them clearly to customers and employees.
Ability to organize work schedules, coordinate daily assignments, and manage multiple operational priorities.
Strong organizational skills, including the ability to maintain accurate records, monitor operational activities, and prepare reports.
Ability to work in a fast-paced, deadline-oriented environment.
Ability to maintain professionalism and composure in stressful or challenging situations.
Demonstrated customer service experience, including effective communication and resolving concerns involving diverse and dissatisfied customers.
Proficient computer skills and ability to learn and operate technology-based enforcement systems, review operational data, and generate reports.
Ability to obtain and maintain department-approved LPR certification or equivalent documented proficiency within 90 days of appointment.
Ability to coordinate equipment and vehicle maintenance and operational resources.
Current valid driver's license.
Ability to safely operate a university/state vehicle, Kubota, three-wheeled motorized vehicle, and/or bicycle.
Ability to move and handle up to 50 lbs. or more.
Ability to stand and walk for long periods and work overtime when required.
Ability to work in a variety of weather conditions as needed.
Use of a body camera as part of the uniform and compliance with departmental body camera policies.
Experience training employees, evaluating performance, and providing coaching or corrective guidance.
Experience using Apple iPads, handheld citation devices, or other mobile technology.

Nice To Haves

Experience coordinating vehicle maintenance, equipment inventories, or facility maintenance needs.
Knowledge of the Virginia Tech campus.
Previous experience in parking enforcement, public safety, security, or a related operational environment.
Experience using LPR technology or similar automated enforcement systems.
Experience reviewing operational reports, analyzing data, and identifying opportunities for improved efficiency.
Experience developing employee schedules, coordinating field assignments, or overseeing operational coverage.
Experience using Microsoft Office or similar software.
Experience using a two-way radio.
Experience in a large commercial or university setting.

Responsibilities

Supervise, schedule, train, and evaluate Parking Enforcement Officers, ensuring they understand and meet departmental expectations.
Oversee daily parking enforcement operations, including staff assignments, zone coverage, and enforcement priorities, and identify opportunities to improve operational efficiency.
Monitor License Plate Recognition (LPR) operations, equipment utilization, and reporting to ensure proper and effective use.
Ensure enforcement personnel are trained and proficient in LPR technology, enforcement procedures, and departmental equipment.
Manage enforcement equipment, vehicles, uniforms, and supplies, coordinating maintenance, repairs, inspections, and replacements as needed.
Inspect parking signage and lot markings, document maintenance concerns, and coordinate with appropriate staff to address issues.
Ensure employees comply with departmental policies and procedures, including body camera use, equipment operation, and safety requirements.
Assist management with special parking events, operational arrangements, and other departmental needs.
Provide oversight and assistance with customer concerns, motorist assistance, and enforcement-related situations requiring supervisory involvement.
Perform parking enforcement duties, including issuing citations, and assist with special event parking as operational needs require.
Review enforcement activity, staffing, zone coverage, and operational reports; identify concerns, recommend improvements, and communicate relevant information to management.
Inspect parking lots, garages, and other parking areas for infrastructure maintenance needs, document concerns, coordinate corrective work, and track requests through resolution.
Report to work when required during university closures, inclement weather, and other emergency situations.