Parking Enforcement Officer

Propark Mobility • New Haven, CT

4d • Onsite

About The Position

Propark Mobility is hiring a Parking Enforcement Officer for full-time and part-time opportunities at Yale University in New Haven, Connecticut. The role patrols assigned areas, identifies parking violations, issues citations, operates license plate reading technology, and supervises vehicle towing and removal. The officer also checks and fuels enforcement vehicles, records citation information, picks up trash, and uses a Barnacle device to immobilize vehicles in violation. The role includes interacting professionally with customers, answering questions, resolving issues, and maintaining the required uniform and service standards. Additional cleaning, maintenance, special projects, and other duties may be assigned by location management. The position is paid $18.00 per hour, and the posting says applications are accepted until the job is closed.

The position involves standing, walking, sitting, using hands and fingers, handling tools or controls, reaching, talking, and hearing. Employees may occasionally lift or move objects up to 25 pounds. The work may expose employees to prevailing weather conditions, fumes, and airborne particles; noise levels range from minimal to moderate. Reasonable accommodations may be made for individuals with disabilities.

Propark promotes from within and offers free parking while working at assigned locations, flexible scheduling, paid holidays, wellness benefits, and a free confidential employee assistance program. Full-time employees receive paid vacation, a birthday day off, and a benefits package that includes medical coverage, HSA, FSA, dental, vision, supplemental insurance, commuter benefits, pet insurance, and a 401(k). The company offers seven paid holidays, though locations remain open. Part-time and specified seasonal or on-call positions are not eligible for health insurance benefits. Wellness is provided according to city or state mandates.

Requirements

• Be at least 18 years old.
• Be able to read, comprehend, and communicate effectively verbally and in writing.
• Be able to work in a fast-paced environment.
• Maintain a professional and friendly demeanor with employees and parking customers.
• Provide customer resolution in a professional and friendly manner.
• Be available for mornings, evenings, and overnight shifts.
• Meet the physical demands of standing, walking, sitting, using hands and fingers, handling tools or controls, reaching, talking, and hearing; occasionally lift or move objects up to 25 pounds.

Nice To Haves

• High school degree (preferred but not required).
• At least one year of customer service experience.

Responsibilities

• Patrol assigned areas and observe vehicles for parking violations at multiple locations.
• Issue citations for improper parking and other listed violations, including parking in crosswalks or sidewalks, improperly parked motorcycles, and parking in preferential areas.
• Operate license plate reading technology using a touchscreen interface.
• Supervise towing and removal of vehicles by contracted vendors.
• Check enforcement vehicles' operational condition and perform routine operator maintenance, such as fueling.
• Record citation data, including violation type, time, date, location, and vehicle license plate number and/or vehicle identification number.
• Pick up trash at multiple locations.
• Use a Barnacle device to immobilize vehicles in violation.
• Exercise judgment, tact, and diplomacy when interacting with people.
• Provide customer service according to company standards, including maintaining the required uniform appearance, using the company greeting, answering questions, and resolving issues.
• Complete small cleaning or maintenance tasks according to company checklists when requested by local management.
• Complete special projects assigned by location management and other duties based on operational needs.

Benefits

• Free parking while working at assigned Propark location(s).
• Flexible scheduling.
• Paid holidays.
• Wellness benefits according to city or state mandates.
• Free and confidential employee assistance program available 24/7, including three free counseling sessions for each employee and each household family member.
• Full-time employees receive paid vacation and an extra day off on their birthday.
• Full-time benefits package includes medical coverage, HSA, FSA, dental, vision, and six supplemental insurances, including commuter benefits, pet insurance, and 401(k).
• Seven paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a floating birthday holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED