Parking Enforcement Officer

Madison, City of•Wi 53713, WI

About The Position

The Parking Enforcement Officer performs responsible, uniformed work enforcing City parking ordinances within the Parking Division. Under the limited supervision of the Parking Enforcement Supervisor, the officer works assigned walking or driving beats and takes appropriate enforcement actions for overtime violations, illegal parking, misuse of special permits, and other infractions. The role also involves helping identify abandoned or stolen vehicles and vehicles with outstanding warrants, and initiating towing or impoundment when necessary. Officers provide information and guidance to the public and complete records and reports that support daily operations and accountability. The position is scheduled for 40 hours per week, with flexible schedules that may include days, evenings, overnights, weekends, and special events. Work includes outdoor duties in varied weather and active traffic environments, public interaction, walking enforcement beats, and operating City vehicles and related equipment.

Requirements

One year of experience in direct public contact communicating or explaining organizational policies and procedures to the general public; or an associate degree or higher in Criminal Justice or a closely related field; or familiarity with principles, practices, and terminology for enforcing City parking ordinances and regulations, and with applicable computer software, including Microsoft Office and SharePoint.
Demonstrated ability to work effectively with multicultural communities.
Possession of a valid driver's license.
Ability to work a flexible schedule, including days, evening and night shifts, and special events.
Obtain Basic TIME certification within six months of hire and maintain recertification every two years.
Undergo a thorough fingerprint-based background check; disqualification may result under FBI guidelines.
Ability to work outdoors in all types of weather at different times of day and night while driving, walking, standing, and performing repetitive arm movements to mark vehicles.
Ability to perform physical duties safely while maintaining situational awareness in active traffic and interacting with the public.
Ability to frequently enter and exit vehicles and walk extended distances, up to 10 miles per shift, in all types of weather.
Ability to carry materials weighing up to 20 pounds and bend, lift, reach, and pound signs as necessary.
Ability to learn to operate a right-hand-drive vehicle.
Ability to learn to use a two-way radio, computerized handheld ticket writer, and related equipment.

Responsibilities

Issue parking citations or provide related information to achieve compliance with parking regulations.
Impound vehicles as required.
Assist with investigations of disabled parking permit fraud and identify potentially stolen vehicles.
Respond to radio dispatch calls about parking violations and complaints.
Help community members locate stolen, towed, or lost vehicles.
Respond to parking enforcement needs related to construction and residents.
Explain City parking ordinances and policies to the public.
Enter, retrieve, and compile vehicle registration information.
Observe and record missing or downed street signs, hazardous street conditions, and traffic accidents.
Document vehicle damage and towing locations and distribute copies as appropriate.
Respond to subpoenas from the City Attorney’s Office and testify in court about parking issues, violations, or fraud cases.
Maintain City vehicles used for daily assignments and promptly report mechanical problems.
Participate in training new hires.
Work special events, coordinate with organizers on temporary signage, and enforce parking regulations and restrictions, including no-parking requirements.
Perform related work as required.