Parking Enforcement Officer

LAZ Parking Midwest•Aurora, CO

6d•Onsite

About The Position

As a Parking Enforcement Officer at LAZ Parking, you help maintain safe, accessible, and organized parking facilities. The role combines parking enforcement, customer service, property monitoring, and accurate documentation. You patrol assigned areas, monitor parking compliance, issue citations when necessary, and assist customers while ensuring parking regulations are consistently enforced. The position requires professionalism, sound judgment, attention to detail, strong communication skills, and the ability to work independently while remaining customer focused. The role is located in Aurora, Colorado. LAZ Parking describes itself as a people-first organization that values accountability, respect, teamwork, continuous improvement, exceptional service, operational excellence, and investment in employees. The company offers paid training, ongoing development, career growth opportunities, and a supportive team culture.

Requirements

Customer service experience.
Strong communication and interpersonal skills.
Ability to work independently with minimal supervision.
Ability to remain calm and professional during challenging situations.
Strong attention to detail and documentation skills.
Ability to operate or learn parking enforcement technology and handheld devices.
Reliable transportation.
Ability to understand and follow company policies, procedures, and enforcement guidelines.
Ability to stand and walk for extended periods throughout the workday.
Ability to patrol parking facilities and outdoor areas regularly.
Ability to work outdoors in varying weather conditions.
Ability to lift, push, and pull up to 25 pounds.
Ability to bend, squat, stoop, and move frequently throughout the shift.
Ability to safely utilize handheld enforcement equipment and remain alert to surrounding activity.

Nice To Haves

Previous parking enforcement, security, hospitality, parking, retail, or other customer-facing experience.
Experience working independently in an operational environment.
Experience using mobile technology, handheld devices, or enforcement systems.
Experience completing incident reports or operational documentation.

Responsibilities

Patrol assigned parking facilities and surrounding areas.
Monitor vehicles for compliance with parking regulations, permits, restrictions, and payment requirements.
Issue citations accurately and consistently according to company guidelines.
Verify vehicle, permit, and payment information.
Document violations and enforcement activity using assigned technology and equipment.
Report unauthorized, abandoned, damaged, or suspicious vehicles.
Follow established procedures for towing and other enforcement-related actions.
Maintain accurate records, reports, and daily activity logs.
Assist customers with parking-related questions and concerns.
Explain parking rules, citations, and facility procedures clearly.
Provide directions and general parking information.
Remain professional during challenging interactions and escalate issues when needed.
Monitor properties for safety concerns, hazards, and suspicious activity.
Report maintenance concerns, including damaged signage, lighting issues, and equipment malfunctions.
Help maintain safe vehicle and pedestrian traffic flow.
Follow company safety policies and emergency procedures.
Communicate safety concerns and operational issues to supervisors promptly.
Maintain a professional appearance and represent LAZ Parking positively.
Communicate effectively with supervisors and team members.
Use company equipment responsibly and follow company policies, procedures, and operational standards.
Support additional operational responsibilities as assigned.