Parking Enforcement Officer

SP Plus•Orange, CA

18h•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company using computer vision to create checkout-free parking experiences. The Parking Enforcement Officer monitors designated streets, lots, garages, public areas, or a campus to ensure compliance with parking policies and provides customer service to the public. Officers may issue citations and warnings, impound, boot, or relocate vehicles as directed, and perform related parking operations, maintenance, collection, event, and permit-support duties. The role requires sound independent judgment, tact, and diplomacy, including when working alone. Enforcement Officers are not sworn police officers and have no arresting authority. The work takes place in outdoor conditions and around traffic. Employees are regularly required to stand and walk, including for extended periods, and must remain safety-conscious. Employees may be exposed to snowstorms, extreme heat, and other weather conditions.

Requirements

Must be at least 18 years old at the time of hire.
Exercise sound independent judgment and maintain a high level of customer service.
Know the geography of the area being enforced.
Know hazards and safety precautions.
Be able to use a handheld computer.
Be able to operate a motorized vehicle or bicycle.
Understand and apply parking regulations.
Interact with others courteously and tactfully.
Be able to walk for extended periods.
Be able to work in all weather conditions.
If expected to drive a company vehicle or on company business, have and maintain a valid state-issued driver's license with a current address and acceptable driving record.
Meet any applicable shift availability requirements, which may include second shift, third shift, and/or weekends, depending on location hiring needs.

Responsibilities

Monitor designated streets, lots, garages, public areas, or an entire campus to ensure compliance with parking policies.
Answer questions about directions, events, building locations, and parking policies.
Issue citations and warnings for parking non-compliance using a handheld computer or manual tickets.
Impound, boot, or relocate vehicles as directed.
Assist maintenance staff by inspecting lots for maintenance issues; painting, cleaning, and repairing parking meters and pay-and-display machines; and installing signs and posts.
Assist with collecting and securing parking revenue received through meters, multi-space machines, pay-on-foot technology, and other methods.
Assist event staff with event parking setup, traffic control, parking payments, and lot-usage control.
Assist office staff with permit sales during peak seasons, including data entry, preparing mailings, and frontline customer service.
Perform other related duties as assigned.