Parking Enforcement Officer

SP Plus • Fairfax, VA

6d

About The Position

SP+, a Metropolis company, uses computer vision to provide checkout-free parking experiences and operates parking locations across North America and Europe. The Parking Enforcement Officer monitors assigned streets, parking facilities, public areas, or campuses to ensure compliance with parking policies. The role includes providing customer service and directions, issuing citations and warnings, and impounding, booting, or relocating vehicles as directed. Officers are not sworn police officers and have no arresting authority.

The position may also support parking facility maintenance, revenue collection and security, event parking operations, and seasonal permit sales. Officers may work independently and are expected to use sound judgment, tact, and diplomacy when interacting with the public. Work takes place outdoors in varying weather and around traffic. Pay rate is $20.

Requirements

• Must be at least 18 years old at the time of hire.
• Ability to exercise sound independent judgment and provide a high level of customer service.
• Knowledge of the geography of the area being enforced.
• Knowledge of hazards and safety precautions.
• Ability to use a handheld computer.
• Ability to operate a motorized vehicle or bicycle.
• Ability to understand and apply parking regulations.
• Ability to interact with others courteously and tactfully.
• Ability to walk for extended periods.
• Ability to work in all weather conditions.
• A valid state-issued driver's license with a current address and acceptable driving record is required only if expected to drive a company vehicle or drive on company business.

Responsibilities

• Monitor designated streets, parking lots, garages, public areas, or an entire campus for compliance with parking policies.
• Answer questions about directions, events, building locations, and parking policies.
• Issue citations and warnings using a handheld computer or manual tickets.
• Impound, boot, or relocate vehicles as directed.
• Assist maintenance staff by inspecting parking areas, painting, cleaning and repairing parking meters and payment machines, and installing signs, signposts, and meter posts.
• Assist with collecting and securing revenue from parking meters, multi-space machines, pay-on-foot technology, and other parking payment methods.
• Assist event staff with event setup, traffic control, parking payments, and lot usage control.
• Assist office staff with seasonal permit sales, including data entry, preparing mailings, and frontline customer service.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed