Parking Enforcement Officer

Arizona State University•Tempe, AZ

7d•Onsite

About The Position

Parking Enforcement Officers with ASU Parking and Transportation Services support safe and efficient parking operations by patrolling university properties, enforcing parking regulations, and assisting faculty, staff, students, and campus visitors. The role calls for a strong commitment to customer service and safety, attention to detail, dependability, and the ability to work independently during assigned shifts. Work locations and schedules include several Monday-through-Friday shifts at the Tempe Campus and one Monday-through-Friday shift at the Downtown Phoenix Campus. Applicants may be considered for one or more schedules, and locations or schedules may change based on operational and event needs. Overtime and additional hours may be available for parking operations and special events. The position pays $20.50 per hour. Work is primarily outdoors and involves extensive walking and standing in varying weather conditions, frequent entry into and exit from ASU vehicles and carts, and regular use of radios, handheld enforcement devices, computers, and related equipment. Employees frequently interact with customers, including addressing complaints or conflicts, and work independently in a fast-paced environment with changing priorities. The role regularly requires lifting and carrying items weighing up to 50 pounds. Driving may be required; employees must maintain a valid U.S. driver's license of the appropriate class and required endorsements throughout employment. Applicants must be eligible to work in the United States; ASU and Parking and Transit will not provide employment sponsorship. ASU conducts pre-employment screening, including a criminal background check and verification of work history, academic credentials, licenses, and certifications. This safety/security-sensitive position also requires a fingerprint check. Employment is contingent on successfully passing the required checks.

Requirements

High school diploma and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training providing comparable knowledge, skills, and abilities.
Eligibility to work in the United States; employment sponsorship is not provided.
If driving is required, a valid U.S. driver's license of the appropriate class and required endorsements must be maintained throughout employment.
Successful completion of required pre-employment screening, including a criminal background check and fingerprint check.
Ability to work outdoors in varying weather, walk and stand extensively, frequently enter and exit vehicles and carts, and regularly lift and carry items weighing up to 50 pounds.

Nice To Haves

Two years of parking enforcement or related experience.
At least six months of customer service experience.
Experience working in parking operations or enforcement.
Experience using parking management and access-control systems, including AIMS and Amano.
Experience documenting incidents and preparing detailed reports.
Background in law enforcement, security, or another regulatory role.
Evidence of effective communication.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Ability to work independently and exercise sound judgment.
Bilingual communication skills.

Responsibilities

Patrol assigned university properties and issue warnings or citations for violations of ASU parking regulations.
Assist customers with directions, complaint resolution, vehicle lockouts, and battery jumps.
Use AIMS, Amano, and other parking systems to verify permits, document enforcement activity, issue citations, and assist customers.
Install vehicle immobilization devices and initiate towing or impoundment when required.
Document daily activities, customer interactions, incidents, and enforcement actions, and complete end-of-shift reports.
Monitor and report damaged or missing signage, malfunctioning parking equipment, safety concerns, and maintenance needs.
Direct traffic and enforce parking controls during university events and other high-volume activities.
Perform minor troubleshooting and repairs on parking equipment when appropriate.
Train new employees on enforcement procedures, customer service expectations, and equipment usage.
Prepare documentation and provide testimony in parking appeals or court hearings when required.
Operate ASU-owned, leased, or rented vehicles and carts on and between campus locations.
Perform other duties as assigned to support campus safety and parking operations.