Parking Enforcement Officer

City of Gainesville•Gainesville, FL

3d•Onsite

About The Position

This is semi-skilled and technical work responsible for municipal parking meters, operations, and enforcement. The position reports to a designated supervisor and works under general supervision. Its primary emphasis is parking enforcement and general maintenance of equipment used in parking operations and enforcement. The role includes interaction with the public, enforcement activity, maintenance and inspection work, and participation in parking-related judicial proceedings. Work may involve rotating shifts, nights, weekends, holidays, hazardous conditions, inclement weather, and tasks in and around traffic.

Requirements

High school graduation or an acceptable equivalency diploma.
Two years of public contact experience in the service sector.
Valid driver license; a valid Florida driver license is required within 30 days of the start date and must be maintained while employed in this classification.
Complete the Parking Enforcement Specialist Course approved by Florida’s Criminal Justice Standards and Training Commission for nonsworn personnel of police and sheriff departments within six months of the start date.
Knowledge of standards and practices associated with parking enforcement and of City geography.
Working knowledge of personal computers, smartphones, and related departmental software applications.
Ability to work professionally and respectfully with coworkers, other agencies, and the public.
Ability to communicate effectively orally and in writing and apply customer service and public relations principles.
Ability to defuse and respond appropriately to potentially dangerous or confrontational encounters.
Ability to enforce ordinances professionally, firmly, tactfully, and impartially, and use sound independent judgment and discretion.
Ability to perform multiple tasks effectively under pressure.
Ability to walk long distances and stand for prolonged periods, and sufficient strength and agility to perform essential duties, including lifting, carrying, pushing, or pulling 25 pounds without assistance.
Ability to communicate orally, see surroundings, listen, hear others, respond to oral commands, recognize City ordinance violations with normal vision, and maintain continuous situational awareness while enforcing.

Nice To Haves

Experience and knowledge of parking management software such as T2 Flex, Flexpoint, PassportParking, or similar.

Responsibilities

Patrol assigned areas by vehicle or on foot to ensure compliance with parking ordinances.
Issue citations for parking violations and enforce parking regulations under Florida Statutes and City ordinances.
Participate in judicial proceedings, including giving depositions, testifying at hearings, preparing and reviewing testimony, and attending pre-trial conferences.
Assist the public with routine parking activities and questions, provide directions, and respond to customer needs courteously and knowledgeably.
Observe and report hazardous conditions that need repair.
Inspect municipal parking equipment and facilities for maintenance, operation, and cleanliness.
Assist with parking meter installation, removal, collection, auditing, and maintenance.
Operate departmental vehicles and report mechanical problems to a supervisor.
Attend work on a continuous and regular basis.
Respond under emergency conditions when required.
May train new or temporary staff, act in the supervisor’s absence, or represent the City in court or to the public on parking activities.
Assist in maintaining parking-related supplies and equipment and perform administrative duties, including special details, pickups, and deliveries.
Perform other related duties as assigned.